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7.1 / 10 Guest Rating

Palms Hotel & Retreat By Palette London Romford

Southend Arterial Road, Hornchurch, gb

Palms Hotel & Retreat By Palette London Romford - main view

About the Property

Modern Accommodation
Discover our modern rooms with free WiFi and free private parking for a comfortable stay.

Convenient Location
Located near popular attractions like intu Lakeside Shopping Centre, this non-smoking property offers easy access to nearby towns and London City Airport.

Nearby Attractions
Explore the surroundings of South Woodford, East Ham, and more while staying at The Palms Hotel.

Book now to experience comfort and convenience at The Palms Hotel!

Facilities & Amenities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

• Early check-in and late check-out available only if approved, charged at £20 per hour • Latest check-in time is 2:00 AM (management approval required) Guests must present valid ID at check-in. Failure to provide ID, payment verification, or compliance with hotel rules may result in refusal of entry. A valid card is required to secure booking. Payment may be taken at booking or arrival depending on rate. Some offers require upfront non-refundable payment. Pre-authorisation may be applied. • Free cancellation up to 48 hours before 3:00 PM arrival • After this or no-show: first night charged • Third-party bookings also follow platform policies (e.g. Booking.com, Expedia) A card pre-authorisation may be taken as security. Guests are responsible for any damage, loss, smoking fines, or excessive cleaning, which will be charged to the card provided. Strict no smoking/vaping policy throughout the hotel. Breach results in a £250 cleaning fee. Strictly prohibited. Violations may result in eviction without refund, possible police involvement, and additional charges for damages or cleaning. No pets allowed except certified assistance/guard dogs. £50 cleaning fee applies where permitted. The hotel may refuse service or terminate stays without refund for: • Abuse or threatening behaviour • Illegal activity • Noise disturbance • Rule breaches Guests are responsible for all damage or loss during their stay. Charges will be taken from the payment method provided. These terms are governed by the laws of England and Wales. By booking, guests confirm they have read, understood, and agreed to all terms and conditions.This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.1
Very Good817 verified reviews
AI Summary

Guests highly rate the clean and frequently praise the good location.

Categories

Cleanliness6.9
Service7.4
Location7.9
Room Quality7.4
Amenities6.4
Value for Money7.4
Food and Beverage6.4
Overall Experience6.9

Select topics to read reviews

K
Kouassi amichiagbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jun 20, 2026

"Good"

1.0
Helpful?
S
SerenagbGB
Verified booking
couple
Standard Room
Stayed in Jun 20, 2026

"Good"

6.0
Helpful?
K
KamillagbGB
Verified booking
couple
Standard Room
Stayed in Jun 20, 2026

"Not recommended"

5.0

Good price for one night

The room is dark, in the corner and the view of the wall, the cleanliness of the room is very bad, the hair on the floor in the bathroom, the mattress is dirty, the door closes very loudly and when booking the room, the parking was supposed to be free, but on the day of arrival I had to pay because the rules changed about whether I was not informed in advance

Helpful?
B
BryonygbGB
Verified booking
couple
Standard Room
Stayed in Jun 19, 2026

"Lovely Comfortable Stay | Reasonably Priced | Great Location"

9.0

Lovely and convenient location with a nice bar and restaurant on site, super large and comfortable double bed, nicely decorated and excellent value for money - smoking area right outside and there's even a little photobooth at the entrance/exit where you can have your picture taken and sent to your phone free of charge! Cute little touch - I would definitely stay here again.

Helpful?
L
LeegbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jun 19, 2026

"Never again"

2.0

The location was where I needed it, easy to get to

Overnight parking wasnt free, they charged £10. The weather was warm around 25 degrees this made the room stuffy. There was no air conditioning, not even an electric fan. When we lifted the bedsheets there were what looked like blood spots on the mattress. The tv remote didnt work all the time, had to turn tv off 3 times to rest it

Helpful?
A
AntonygbGB
Verified booking
couple
Standard Room
Stayed in Jun 18, 2026

"Amazing"

10.0

Everything 💯

There was nothing I didn’t like. I liked it all. Excellent.

Helpful?
P
PetergbGB
Verified booking
extended_group
Standard Room
Stayed in Jun 18, 2026

"Excellent"

8.0
Helpful?
P
PETERgbGB
Verified booking
family_with_children
Standard Room
Stayed in Jun 15, 2026

"Great staff on reception and the restaurant. Fascilities were poor"

4.0

The man on reception was really friendly and helpful

Wi-Fi was rubbish. TV wasn’t connecting to anything but free view channels. Room was too warm, needed aircon

Helpful?
R
RadugbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jun 15, 2026

"Good"

1.0
Helpful?
M
MarcusgbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jun 14, 2026

"Excellent"

8.0
Helpful?