Palms Hotel & Retreat By Palette London Romford

Check-in & Out

Property Notes

• Early check-in and late check-out available only if approved, charged at £20 per hour • Latest check-in time is 2:00 AM (management approval required) Guests must present valid ID at check-in. Failure to provide ID, payment verification, or compliance with hotel rules may result in refusal of entry. A valid card is required to secure booking. Payment may be taken at booking or arrival depending on rate. Some offers require upfront non-refundable payment. Pre-authorisation may be applied. • Free cancellation up to 48 hours before 3:00 PM arrival • After this or no-show: first night charged • Third-party bookings also follow platform policies (e.g. Booking.com, Expedia) A card pre-authorisation may be taken as security. Guests are responsible for any damage, loss, smoking fines, or excessive cleaning, which will be charged to the card provided. Strict no smoking/vaping policy throughout the hotel. Breach results in a £250 cleaning fee. Strictly prohibited. Violations may result in eviction without refund, possible police involvement, and additional charges for damages or cleaning. No pets allowed except certified assistance/guard dogs. £50 cleaning fee applies where permitted. The hotel may refuse service or terminate stays without refund for: • Abuse or threatening behaviour • Illegal activity • Noise disturbance • Rule breaches Guests are responsible for all damage or loss during their stay. Charges will be taken from the payment method provided. These terms are governed by the laws of England and Wales. By booking, guests confirm they have read, understood, and agreed to all terms and conditions.This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.