Southend Arterial Road, Hornchurch, gb
Modern Accommodation
Discover our modern rooms with free WiFi and free private parking for a comfortable stay.
Convenient Location
Located near popular attractions like intu Lakeside Shopping Centre, this non-smoking property offers easy access to nearby towns and London City Airport.
Nearby Attractions
Explore the surroundings of South Woodford, East Ham, and more while staying at The Palms Hotel.
Book now to experience comfort and convenience at The Palms Hotel!
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Guests highly rate the clean and frequently praise the good location.
GBGood size room, comfortable bed, great shower.
While tea making facilities were provided, it was very limited - 2 tea bags, 2 sachets of milk, 2 white sugar etc with no spoons provided. Could of asked for more but it just came across as mean. Restaurant was very noisy with music blaring out.
GBNice and relaxing excellent I’d always go back there good deal 👍
GBGBGBEverything pretty much
The fact that the room has air con but still can be very stuffy in the room
GBThe environment was clean and quiet. Staff were polite and friendly. Good value for money. Great place to have a wedding or birthday party. Nice hall.
The breakfast did not come up to standard. Expected Premier Inn standard at least. Choisce was limited and eggs were not kept warm.
GBLocation
Unfortunately, my stay was very disappointing. The room was not maintained to an acceptable standard. The mattress had a noticeable hole in it, making it uncomfortable to sleep on, and the floor was dirty on arrival. The hotel also appeared to be undergoing construction or renovation work, which was not made clear before booking. This affected the overall appearance and atmosphere of the property. In addition, the shower had extremely poor water pressure, making it difficult to use properly. Combined with the issues I experienced regarding parking and the lack of assistance from reception, this was not the experience I expected. I would not stay here again unless significant improvements are made to the cleanliness, maintenance, and customer service. I was disappointed with my stay due to misleading information regarding parking. When booking through Booking.com, the hotel listing indicated that parking was available and included in the price. However, after arriving, I was informed that parking had to be paid for separately. This was not made clear during the booking process. The following day, when I tried to pay for the parking, the machine would not allow me to do so because more than 24 hours had already passed. I explained the situation to the receptionist and asked for assistance, but I was simply told that there was nothing they could do. No alternative solution or support was offered. I found the lack of communication about parking charges and the poor customer service very frustrating. I would recommend that the hotel clearly states any parking fees in advance and provides better support when guests encounter issues.
GBGBAC is not included and the wifi or internet is very weaker. the website was saying the parking ibcluded but we need to pay much for parking separately.
GBRoom was clean and has air con
Booking states parking is included for one car but I had to pay £10 for 24 hours when I arrived. Noise between rooms is awful. I've been awake since 4.30 listening to next doors tv
