Home2Suites by Hilton Florence

Best room and best breakfast.

The lady behind the desk.

Location and the opportunity to bring my service dog.

I am writing to provide feedback regarding my recent stay at your hotel. Unfortunately, my experience was far below the standards I expected. Upon check-in, the staff member who assisted me responded to my questions in a dismissive and unprofessional manner. I requested an early check-in by thirty minutes, after driving for twelve hours, and was curtly informed that it was not possible. I also inquired about my service dog, to ensure that the reservation reflected this information, which had already been paid. The staff member not only said it was not noted, but also questioned whether it was a service dog—without seeing the animal—and asked questions regarding my medical history that were inappropriate and irrelevant. Upon entering the room, I found several issues affecting cleanliness and comfort: the shower contained short, curly hairs, the kitchen utensils were dirty and unusable, and when I went to bed, I discovered a candy wrapper on the mattress. I hope you take this feedback seriously, as these issues are concerning for both hygiene and guest service. I would appreciate your attention to these matters to ensure future guests do not experience similar problems. Thank you for your consideration. Sincerely,

Large rooms, large fridge

Grills need some attention

Clean, good location for our needs

No complaints

Nice room, clean hotel

The room had a bad pet odor

Room space