Condotel in Abreeza Ayala Mall

I like the location

when we arrived ,the room was not clean yet from the previous customer.The induction cooker was not working.

Communication was fast and clear. Room was clean with everything there as you would expect from a rental condo.

Pool was pay to use.

Accessible location and walking distance to mall

Aircon is not cold enough. Maybe requires cleaning. Battery for tv remote is also dead.

Building was modern

poor service from the Zack the property handler. I booked this for my in-laws who are senior citizens. When they were at the location to check-in at 3pm, they were not allowed to go in as their names were not communicated to the building management. Building security and I tried calling Zack for hours, but his mobile was turned off and unreachable. When finally, we were able to reach him at 8pm, he blames it on the Building Management for not reading the message on Facebook Messenger! He should have ensured the message was confirmed received! He should have had his mobile open. He also blames it on us because our contact number is an international number. We were only able to check in at midnight and expected us to check out at 10 am in the morning! He only agreed to extend till 12 noon only after I insisted on it. I understand there can be mishaps but what I did not like what instead of being apologetic about the issue, he did the blaming game. I hope the owner of the apartment knows how bad he manages the property and customers.

Walking distance from shopping centre

The bathroom door doesn’t close properly and doesn’t looks clean

A place that we can forget for the maintime our daily problems and ect.