Aurelia Comforts - Deralakatte

Efficient helpful staff

The rooms were neat and clean.

Staffs were so arrogant. Money minded. Bookings.com allowed early check in and late check out. If those people were not aware of that how can we take up the blame. We are doctors there for a conference. Can we just flex to your convenience?! I was made to shift room twice.toiletry kit was not proper. Only a soap was given for sake.1 towel for 3 people. Even a small hotel provides a proper dental kit along with comb, shampoo nowadays. As Aurelia comforts is full they shifted people to another nearby hotel. Then why should we go to some other hotel through aurelia. We can do that by ourself. A very good stay with arguments.

Beautiful location Easily accessible

Clean neat and friendly staff

Helpful and pleasant staff. Breakfast was lovely as was the view from the dining hall

Bed had protruding edges and was short in length. Did not replenish consumables which was a turnoff