Panari Resort, BW Signature Collection

The location

I was scammed.

The rooms are spacious and clean with the usual hotel comforts. The fireplace in the room was great for the cold nights. The housekeeping and reception staff (Josiah and Chris in particular) were attentive and ever helpful. The elephant view point

Some of the F&B staff could be better. Basic omelette was a disappointment. I realised that the egg statiom was being handled by an unsupervised trainee and the soggy broken egg showed it. Some of the waiting staff are also unexperienced and custome interaction could be enhanced. The standard of the spa services could also be improved as it was decent but not close to expectation for a spa associated to such a hotel.

Despite visiting during a busy season, the check in and customer service was great. Room cleanliness was great. Wide variety for breakfast They were considerate enough to offer a hot water bottle and light up the fire during the evening

I found the service charge of $10 to be a bit exorbitant.

The location of.the hotel is great. The price was competitive. The room is great with a nice views and fireplace. The rooms is sizeable with a desk and balcony. The food variety is great for the meals and reasonably priced. The covered heated pool is a good for all seasons. The kids play area is great for young kids.

Check in took long more than 30 minutes despite prior booking. The pool area is quite slippery with swimming beds only outside.

Staff attitude

Lots of choice