Castle View Hotel Samal

Its a good escape, view was very fantastic from the pool. Food was also good for some of what we ordered, but not for everything.

Takes time and effort to go here, special trips mostly are required due to unfinished roads for almost half of the journey. You’d have to be really motivated to go visit other places because it takes a toll traveling to and from the place. Its also unfortunate that we’re checked in a room beside a family which has a baby. Rooms are not sound proof so can really hear the cries as early as 3am.

The view, only good feature of the stay

- The coackroaches - The team being clueless about the room we booked. We felt like we got a random one - The size of the bed and the room, not really fit for 2 persons - Being woke up at 6:30am because they had missing items to replace for breakfast - Being served the breakfast by force at 7:30am and not a time of our choice - Entire premise globally dirty, from the pool we had to request to clean, to the empty cans everywhere - And so much more...

I like the room because it was cozy and clean. It was big and the comfort room was so nice.

N/A

The staff are really friendly. Great ambience. Worth the travel.

The rough road going to the hotel. No generator when the power went out.

The view. Flexibility of staff.

Air con. leaked. Lots of ants. No water pressure. Outdoor lights were out. Taxi/tuk-tuk drivers inconsistent and taking advantage of foreigners.

Upon arrival we were immediately made to feel at home. I liked that you could enjoy your meals anywhere on the property not just at the restaurant.

There was nothing I didn't like.

There was a nice view. But that was about it

The staff although seemingly friendly, were not very competent and extremely slow to respond to anything at all. It didn’t matter how I contacted them. It could be through booking, WhatsApp, Instagram, email. Slow responses and it was like they didn’t actually read the thing that I sent them or the question that I had. They were not on time for any food delivery. I take medication and I need to eat at specific times a day. After all, if I wanted to check in two hours early they would tell me I need to stick to the time that they’ve dictated right? The facilities were disgusting. Like the pool. The room looks nice, but it was missing things like there wasn’t even any soap in the bathroom if you need to wash your hands. I didn’t swim. The pool was too gross. And there was insects everywhere. And it was like they left the net out for the pool so I would clean it myself. The location is far away from anything else. With basically no transportation unless they call somebody for you. I would recommend some other place. I left a day early even though I didn’t get a refund or anything.