Four Points by Sheraton Distrito Uno Chihuahua

We stayed at the Four Points for two nights in Chihuahua as we were beginning a Copper Canyon tour. It seems like a great business hotel, modern and well equipped, but it lacked the regional flavor that we wanted on a vacation. The location is convenient to nearby restaurants, stores (and a bank which we needed since we had just arrived). But it felt like a hotel that could have been in any city. So, great for business but not particularly atmospheric. Decent (but not great) breakfast, good wifi and other basics.

Excelente lugar muy limpio y moderno

style and furniture were fine price was ok staff was rude

Roof Top was unavailable, such a disappointment, that was one of the main reasons why i chose that hotel over the others and to notice that whas lame, plus no one told us until we asked them, and their response was very rude, i will never stay at four points again and will tell others my bad experience, unless i am rewarded somehow

El servicio, las habitaciones, la arquitectura, está hermoso

Que no tienen room service las 24 horas

Buyer Beware: Predatory Exchange Rates & Billing Chaos I travel frequently to Chihuahua, and I strongly advise against staying here if you are booking in US Dollars. This property engages in deceptive billing practices that will cost you significantly more than your reservation quote. I booked this stay online for a total of $541 USD. At check-in, the hotel refused to charge my card in USD and refused to honor the official bank exchange rate (approx. 17 MXN). Instead, they applied an arbitrary 'house rate' of 21.03 Pesos per Dollar. This wasn't a small fluctuation—it inflated my bill to $11,382 MXN, effectively adding a $125 USD hidden surcharge to my stay. When I challenged this with the manager, they acknowledged the discrepancy but refused to adjust it. To make matters worse, the hotel seems to be having an identity crisis. Although this is a 'Four Points by Sheraton,' my credit card receipt was issued by 'Hotel Ramada Encore.' They appear to be using old billing terminals from a previous franchise, which creates confusion and potential banking issues. The rooms are decent, but the management is running a financial squeeze on international bookings. Unless you want to pay a surprise 23% 'tax' upon arrival, stay at one of the many other honest hotels in the Distrito Uno area.

Very clean, staff was nice and helpful and had a great attitude