Haven Hills Social Club

Location would be ideal for summer only. Staff is nice. Manager/owner is terrible.

I’m writing this review to help future guests make an informed decision, as the description of Haven Hills in Chefchaouen is very misleading. The road leading to the hotel is extremely steep, narrow, muddy, and unsafe. Even experienced drivers would struggle, and several taxis outright refused to drive us there. This critical detail is not disclosed and should be, as it can pose a real safety risk. The room was unbearably cold, reaching -1.1°C, and we were charged extra to use a heater that barely worked. Charging additional fees just to make a room livable in freezing conditions is unacceptable. To make matters worse, there was no electricity or running water for over an hour. When we informed the manager, he did not apologize, offer assistance, or attempt to resolve the situation. Instead, he was rude and dismissive when we asked for help.

Dit is de 2de keer dat we hier waren, dat zegt al genoeg. Het is een fantastische plek, de Riad is zo mooi! Je kijkt uit op de stad en de bergen. In 20 min loop je de Medina in, leuke wandeling naar beneden. Het ontbijt is heerlijk met prachtig uitzicht. De Riad is veel te goedkoop, de prijs mag echt omhoog. Dank je wel weer en tot de volgende keer.

If you are after some piece and quiet and love nature this is the place to be. The house I lovely and has an amazing view. I recommend having dinner there as the food is amazing, probably the best you will get. It’s properly home cooked like your nonna would do! The staff is lovely and the owner is always available to help if you need something.

If you go during winter season it get really really really cold. Bring extra layers (more than you think) as there is no heating. This is not a downside, but just to be aware if you book when it rains taxis might not be able to drive you until the property, however the owner is available to help and come and get you.

The views were great, but at the expense of a treacherous trek up the mountain. The chef and young gentleman who worked there were friendly. The room itself is okay, bed was comfy enough. The interior of the property was aesthetic.

The road to reach the property is horrible, narrow, steep dirt track and taxi’s and InDrives are reluctant to travel there. The owner was nice enough the first time when we arrived to give us a 2 min drive to the property as we were stuck halfway up the mountain because our original driver didn’t feel comfortable driving the rest of the track. Also, I know stated in the description, but charging for air conditioning when the hotel is already not cheap, was a bit steep. €5 a night and it wasn’t even that powerful, and the floor was cold as ice. The water was cold and took a long time to heat up. Also on our last morning before checking out, our water turned off for over an hour. Breakfast is included, but I wouldn’t call it breakfast as it’s just an assortment of bread, muffins and tea. Dinner is also poorly priced, the chef was friendly and made nice tagine though. The dining area was cold, music played until late, owner charges you 100DH for a lift into the city, if you want to walk to the city bring plastic bags to cover your feet as your shoes will be destroyed.

The staffs are friendly! The guest house is remote but very beautiful and calm.

This was our favourite stay in Morocco. The property was beautiful, unique, and had spectacular views. The host, Chefik, was on of the most kind and hospitable people we’ve encountered on our many decades of travel. You can see the passion he has for his establishment and his guests in everything he does. Speaking to him was a highlight of our trip. The location is a perfect spot for this who want to rest and relax but also have the option for hiking or visiting the city. Each night we took our meals there, which were cooked by a lovely woman who clearly knows what she’s doing. We’re still dreaming of her tagines, days later . We would absolutely recommend this place as a must stay in your travels through Northern MORROCO.

Lovely place, amazing food and views, welcoming hospitable host, hot water, safe parking.

No heating, difficult to access in extreme bad weather with road tyres as it’s on a steep hill.

Im sure this place is beautiful in the summer. In the winter it is not fit for human habitation.

When we arrived it was freezing cold. We were shown to our room which was also freezing cold. We asked about heating and the owner walked away. All the windows were open adding to the coldness. When we went to eat the dining area was also freezing. A measley fire was lit in the reception giving no warmth. There was a gas heater but it hadn't been turned on. It was lit when we asked. We asked again about the heating and were told the heating was broken. By this time night had fallen and the road out of the accommodation treacherous, we did not feel it was safe to drive in the dark and that is the only reason we stayed the night. After asking again about the heating we were given 2 more blankets. We spent the night dressed in every item of clothing we had including coats, hats and scarves. It was so cold that my water froze in the night and we spent the whole time, freezing and waiting for daylight so we could leave. It is a real shame because we could see the place would be beautiful in warmer weather. To sell rooms when you cannot provide basic warmth is nothing but greed. Do not stay here in winter.

Un environnement idyllique qui surplombe Chefchaouen. Merci pour cet accueil chaleureux rempli de bienveillance.