The Odyssey Apartments by Propr

Location is the only thing we had going in our favour during our stay here.

A deplorable disregard for guests!! Property Managers Propr displayed a horrendous lack of pride & care in hosting us as guests when they presented the unit we rented for our Dec holiday. We walked in to drapes that were hanging off the rails and would not close, an AC in total malfunction, kitchen cupboard hinges broken and carpets threadbare with scorching damages. They even had the audacity to send in electrical contractors to undertake major maintenance work during the guests paid time while staying there! It was sweltering hot with morning sun searing in by 6am, and no protection from the heat. The sliding doors sticking in the rails, could not be opened on the evenings with gale force winds rocking the 8th floor — unpleasant sweltering sleep - an absolute disaster and Not an enjoyable or relaxing holiday by any stretch! And made all the worse by the utter disregard and sketchy responses given by their team. The faulty AC was an existing issue- as indicated by their Checkin Manager Prince - before they rented it to us and took full payment upfront. This reeks of scammers and I would recommend NOT to book them. It beggars belief that they were unaware of the terribly neglected shoddy state of this unit before checking us in (1. their exit cleaners would have notified about the curtains and 2. That they didn’t offer an alternate room or even bring over a fan in the suffocating heat! )

Nothing

The place was filthy and dirty,pillows and bedsheets had stains ,carpets had holes, curtains were filthy , Never seen such a filthy place

Facilities

I was enable to get the remote keys for the gate and the access chips for the lift

We love everything about the apartment and location. Only the property agent attitude is not good.

I did not like that when I did the booking it said it's included cleaning however it did not and when I advise the property agent they admitted the mistake made by Booking.com however careless at rectifying the matter for me as a client as it was not my mistake and not within my control but was an issue between Booking.com and property agents. I do not think I was supposed to be affected by that and if the property agent do take care of their clients and professional consider client right when purchasing their products they could have given us a good customer service and compromise as they admitted themselves that the booking misleaded us then to give an I don't care attitude. The property agent needs to learn to take care and value of clients and create a good relationship then just show careless.

Swimming pool

Booking works through a company called Propr. They and the building staff dont communicate and we must fight there battles. It is a nightmare to fetch the keys, because you dont fetch the keys at the property and in my case 4 days later they are looking for the keys? And I left the keys where they instructed me. So facility is nice but the admin is a nightmare

Great location

The check in process was poor. After confirming arrival time, the agent only sent through the details via email for key collection at a different location once we had arrived at the property. There was no remote so we couldn’t park under cover. There was no handbook in the home which was referred to. The TV had a broken cable which had apparently been reported a month ago but still wasn’t repaired or seen to in the week we were there. There is no one to speak to on the phone and you are diverted to a call centre or receive an email from a different person each time. There are no battery lights or candles to use when there is load shedding at night so you have to rely on your cellphone. The main bedroom wardrobes are cluttered with household goods which we needed to move around in order to hang clothes. The Propr agent really needs to attend to these matters as they are quick in requesting information and payments up front from the guest and issuing rules.