GetAways at Park Regency Resort

No breakfast

The tv in the bedroom hasn’t been dusted in a long time. There were also dirty finger prints on the blinds of the screen door.

The location is great, good food nearby, nice walking trail to parks and downtown.

Nice that they had gas grills for you to use

Parking was tight

The location was great. The rooms were clean. My kids loved the bunk beds and the heated indoor pool. The fully stocked kitchen with full sized appliances were definitely a plus. I requested a blender and they had one. When visiting Park City, UT, we will certainly choose this resort again.

The TV cable system was a bit cumbersome to use

I thought the location was great for our needs and skiing on the mountain. The parking was great and the day staff was kind and considerate. The manager seemed nice but didn't follow through on HER word.

The facility seemed a little warn down, even our unit seems lACK the upkeep wasn't to the $$$ we paid. Broken kitchen knifes, boogers on the master wall, headboard not connected or loosely on the bed frame, carpet seemed old. BUT THE REAL KICKER!!! Is when we spent our last night...around 9ish we smelled a little smoke - we left for dinner with windows A LITTLE open - heat on, wet into the only 2 jets working hot tub and came home to unit 117 entirely smokey. I called front desk to see if there was a fire to see if we need to call 911! "NO- it's probably someone making a fire in their unit, open all the windows and doors and don't turn the heat on." So we slept in 30 degree air- NO HEAT, unsafe, front door open, slider open, windows open. I talked with the manager the next morning- she said I can't do anything because you went through booking.com but call them. Booking.com says- manager must approve, Gateway reservations says- we don't believe you and why didn't we hear this. I personally called the manager again- I had the mangers card with a handwritten note saying 1 free comp night on us!!! So in a nut shell- they don't have customer care they refund us a 1/2 day (because this back and forth stuff wore me out) Sleeping in smoke- no heat on- is dangerous- if it's true, you are in the hands of someone else making a fire and the air blows right into your place. I will never stay with them again. And watch out for Gateway reservations- they are mean/not understanding/unkind/and don't care about the proof. It's sad that we are in a world that we might always FILM our experience for PROOF.

Everything The staff mostly Everyone was friendly Location great Price amazing

My room was nice and comfortable with separate bedroom living room/kitchenette and bathroom. Extras like a bathrobes, outside patio, and welcome party. The staff were very nice and often greeted me when I went through the lobby. The location was outstanding because many restaurants were a close walk, Main Street Park City and the ski chairlifts was one mile away. There was also a shuttle that left every one half hour.

Room service was every fourth day.

The location and the price.

The matress was old and uncomfortable.