Imperial Swan Hotel and Suites Lakeland

Good location

No body working desk hardly at all. Had to wait hour and half for someone to come and check me in. I was there all week and had NO room service. No beds made. No clean towels. Nothing.

The location. That’s about it.

Our room was dirty, and the bathroom had many issues. The toilet flush would go on 24/7, with no means to disable it. The shower drain was clogged and the bathtub would fill up with water within a few minutes of showering, which was super annoying. We saw at least one cockroach. And I found someone else’s gum (!) under the bed, which was disgusting. Lastly, there’s no housekeeping services and the front desk is usually unattended, which makes it impossible for you to request services or help in the event you have an issue. Terrible.

Rooms were under maintenance, bath tub was torn up. Nothing worked properly. This hotel needs to be shut down

Everything

I like when I left it

everything. no hot water for 2 days

There was no breakfast. There was nothing to like about this place at all. I wish I had not stayed here.

There was no hot water. The room and hallway smelled musty. There was no response from the staff. The room had holes in the wall and plaster falling. The lamp was missing a light bulb. The phones did not work.