Harrogate Haven by Luxus

Location is fine and the place was beautifully clean and tidy. Beds comfortable.

Heating failure - tried hard to resolve it, using the instructions from host. Seemed to be a problem with the remote contol speaking to the boiler (gas, combi boiler). Have long experience of home heating systems in properties in UK and abroad, so was a bit odd to be treated as if I was a simpleton who couldn't follow instructions. Also odd to be told that the heating had been working that morning (the flat was freezing when we arrived) and that, miraculously, it was working again when tried by somebody else the next day. Hard to credit. But, if it's just a flaky system and neither trying to get it to work with the host on the phone repeating the same instructions ad nauseam, nor anybody able to be sent out to fix it, then that means it's not a suitable set-up for a rental property. A more sympathetic response would have gone a long way to assuaging a frustration that was only increased after a cold night and cold morning after. Disappointing, as otherwise it's an OK place.

All fantastic however the parking said we could park in 13,14 or 21. However I parked in apartment 14 space and I was unfortunately in someone else’s space. He was nice but may become frustrating for them. May need to be clearer on the instructions :)

Clean and wonderfully comfortable. Only less than five minutes stroll to the centre of Harrogate. Secure parking within the grounds.

Nothing.

Very attentive to our needs etc

Fabulous location and the apartment was immaculate , and contact with the host was first class . Staying in an apartment rather than a hotel was a lot more cosy .

Modern, clean and complete.

Nothing

Lovely property , great location Secure parking . Hosts were brilliant and very helpful

The only thing was the settee was not very comfortable , rectified by using cushions to sit on

Lots of space high ceilings Parking space

Very uncomfortable seating (sofa ) Missing sets of drawers only 2 coat hangers I had to live out my suitcase Shortage of towels and a bath mat