The Cumberland by NEU Collective

Nothing. Location may seem central, but it is highly impractical—set on steep hills with no proper taxi access. Expect to carry luggage uphill on cobbled streets. Very problematic if it rains or for anyone with mobility limitations. AVOID.

Room was uninhabitable due to a strong cigarette smoke smell on arrival. Maintenance confirmed it; no meaningful action was taken. We were not moved, no linen was changed, and we were forced to sleep in the room. Staff were unresponsive—no manager available despite repeated requests, and the only “solution” offered was air freshener. Clothes and belongings now smell of smoke and require cleaning. Breakfast was also poor—limited à la carte options with below-average quality.

Room was good, location close to "top" of Valletta and near may restaurants. Breakfast seemed good (I'm just muesli person but others seemed to be enjoying the cooked options).

Rooms open onto an interior courtyard so appear to have no "outdoor windows" and since I was on the ground floor I didn't really like this. But I also didn't realise until the last day that the courtyard was in fact open to outside so I did have "outdoor windows" - I though it was roofed, my mistake ;-).

Nice, clean and friendly

Posizione eccellente, camere pulite, bagni comodissimi e altrettanto puliti. La colazione ben fornita per soddisfare tutte le esigenze. Staff disponibile e attento nonostante le nostre difficoltà con la lingua.

Purtroppo i prezzi delle camere doppie a uso singolo non hanno differenze nel prezzo rispetto alla normale camera doppia. Questa è l'unica cosa che andrebbe rivista!

Sehr zentral

The hotel is in a fantastic position, in the very center of La Valletta Staff is super polite Rooms are clean

I booked a superior room which in the picture showed a large window on the street but when I arrived the gave me a blind room with no windows, quite claustrofobic. I asked to change it because it was unacceptable for me and they answered the hotel was fully booked and that was the room I reserved. I do not believe because from the picture on the site it was completely different. Sorry for that because the rest was perfect.

The location was excellent and the room was very spacious. All staff with one exception were very helpful and accommodating. The breakfast was good and the terrace was great. It was also quiet despite its proximity to so many restaurants and bars. A special thanks to Letitia who is fabulous and has provided helpful advice, directions and is very attentive. Also the cleaning staff are great and we reported an issue with lights and fan in the bathroom which were promptly fixed.

The shower ran s as bout hot and cold and the lock to our terrace was not working properly. Plus it took a while to work out the air conditioning.