The Secret Luang Prabang

Emplacement et belle chambre moderne et propre

Piscine l’eau est très froide

Location. Friendly staff although all very young & not enough of them.

Inadequate breakfast. Staff was not enough to cater for everyone. The mold in grout in bathroom vanity. No handrail to enter the property with steep steps to navigate. They allowed smoking on balconies 1 metre away from adjoining balcony. Our curtains stunk of cigarette smoke.

Very warm welcome from staff on arrival. Pleasant breakfast. Staff very helpful with booking taxis and days out.

Nothing.

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Location was fairly good. Walkable to most areas and easy to get tuk tuks.

Definitely not 4 stars as listed on booking. 2 stars at best. Breakfast poor - although smoothies and speciality coffees available to order (but not well advertised). Will add 3% to hotel stay, even though credit card already on file. Pool tiny and always in shade. Despite being closed early evening, on one morning chemicals were added which meant the pool wasn't available until mid morning.  Staff were generally pleasant but completely clueless! Most of the time they seemed to have no idea what was going on! Cleaning staff gather outside rooms very early in the morning and speak loudly which disturbs guests sleep. Water and toiletries provided in single year plastic 😢

This hotel was way better then we expected, fruit and fresh juice on arrival. Smoothies and options for breakfast, rooms were very nice and clean. Staff couldn't do enough to help.

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