Spacious Haven with Free Parking

The property was in significant disrepair. We checked in late in the evening and ended up checking out early the next morning due to the strong smell and overall poor condition of the house. Many lights throughout the property— including the living room and most bedrooms — were not working. There was mould, a persistent odour, broken cupboard doors, damaged bathroom flooring, dirty kitchen with limited kitchenware that was old and dirty, and broken bins. The garden was full of empty beer cans, glasses, plastic, and leaves. The security code lock repeatedly warned of a low battery, which made us anxious that we could get locked out. Despite sleeping with the window wide open, the smell was still overwhelming. We had to find alternative accommodation at short notice and checked out early. I requested a refund for the remaining nights (even though a full refund would have been justified), but the hosts were unhelpful and rude throughout the process so had to take it up with booking.com and still waiting for a resolutiona month after. Overall, a very disappointing and unpleasant experience.

We booked this property for three nights but needed to reduce the stay almost immediately after booking (within an hour). Although the booking was non-refundable, we politely asked if they could adjust the dates or offer a partial refund. Initially, they said they would check with management but didn’t think it would be possible. Later, they confirmed “no” and repeatedly referred us back to the original booking, stating everything was “clearly listed.” At the same time, they suggested booking direct next time for discounted rates, which felt contradictory given their lack of flexibility now. We asked again after checking out early and also requested confirmation of the deposit refund and an invoice for accounting. Communication was poor—emails were short and dismissive, phone calls were cut off, and even after providing the company email address, they asked who the invoice should be made out to, which felt unnecessarily drawn out. Overall, the tone came across as unhelpful and borderline rude. The property itself was okay but dated and a little tired—not dirty, but not as fresh as expected. Based on this experience and reading other reviews mentioning similar issues, I would recommend looking elsewhere for a property that values customer service and flexibility.

Few

Everything was fab

House was lovely and specious and very clean had everything you would expect when staying in a house, 2 bathrooms was great and not to far from shops and where we needed to be. Great off street parking and information given clear for arrival.

During our stay one of the chair's collapsed when sat on, contacted the people we needed to to inform them of what happened and to let them know that all other chairs where unsafe. When we booked we had to give a deposit which wasn't a problem, the problem was when left we was charged for the broken chair even though they wasn't put together right or safe but was still told it was our fault because they didn't break when previous people had stayed. Would of definitely stayed again if it wasn't for this happening. We was charged £30 for the damaged chair which isn't much to some people but that's not the point we feel we should never of been charged due to all chairs been unsafe.

Bedrooms where spacious and beds very comfortable. Very close to lidl which was great 25 minutes from the city

Common areas, kitchen, dining room, and bathrooms need attention. Quality of furniture and fittings very poor. Supposed to sleep 10 but could only seat 6 at the dining table. Lacking in glassware. Unfortunately, an extremely strong odour of spicy food, so we had to invest in airfreshners. I had to clean the kitchen before we used anything, and the oven door didn't shut, so I couldn't cook.