Hotel des Mille Collines

Great location Kind and helpful staff Nice food Very convenient facilities

I was disappointed with the room given to me Although I requested - before checking in - a nice view room but they gave a room on the first floor with the view blocked by the roof of the bar, and just convenient for the hotel staff to do daily services This is while the hotel was not full and lots of vacant room were available on the upper floors and the new wing were. Very disappointing 😔

The whole hotel has a very old-fashion charme, the one that makes you feel like you are a special guest in a special place at any time. The lobby, the terrace, the restaurant by the pool are so nicely furnished and designed. The staff is extremely reactive and professional. They have very high standards. Don't forget this hotel has a unique story of heroism during the 1994 genocide. They don't display anything about it but the place is the actual one where those events unfolded.

The bathrooms might benefit from a slight refresh/renovation to make them more modern. Anyway, there is nothing wrong with the current ones, just a suggestion for improvement.

Loved everything. Wonderful staff, room, food and grounds. Great location for exploring Kigali.

Would be good if they served evening meals (not just sandwiches) in the bar as could be quite noisy in downstairs restaurant/bar.

Bra beliggenhet. Bra service og høflige personale.

Det luktet gammelt og innestengt på rommene. Teppene var skitne. Frokosten var stusselig.

Fantastic service and friendly waiters. Fantastic Spa.

Good size room Excellent house keeping Attentive bar & restaurant staff Clean big pool

please open the staff gate to residents - its along walk and there are children hawking maps haseling for money on the road reception staff are often on the phone and having to deal with customers - are the staffing rotas correct ?? hotel taxis should charge the normal rate - 10000 max not !5000 !