Lotus Grand Mumbai Near International Airport

The room boys were well respected and thanks to them, rather than the reception table staff.

#Complaint Regarding Denied Check-in and Pressure to Cancel Confirmed Reservation. Dear Booking.com Support Team, I am writing to formally raise a complaint regarding a very unpleasant experience with my recent reservation. I had booked a room through Booking.com, and on the day of arrival, the hotel staff contacted me via an application message tool in the afternoon to confirm my arrival time. I clearly informed them in the message that I would be reaching out in the evening. However, when I arrived at the hotel, I was shocked to be told that no rooms were available and that I could not check in, despite holding a confirmed reservation. This caused me significant stress and inconvenience, especially since it was late in the evening. What was even more concerning was that the hotel staff repeatedly instructed and pressured me to cancel the booking from my end. I clearly explained to them that if I cancelled after confirmation, I would have to bear the cancellation charges and pay the room rent. Despite this, they ignored my concerns and continued insisting that I cancel the reservation myself. Additionally, I tried contacting Booking.com customer support immediately, but I was unable to connect with anyone at that time, which made the situation even more frustrating. After a long discussion and considerable stress, the hotel finally arranged a room for me. Although I eventually received accommodation, the entire experience was extremely disappointing, unprofessional, and unacceptable. I request you to: •Investigate this incident thoroughly • Take appropriate action with the property • Clarify why a confirmed booking was not honored • Consider suitable compensation for the mental stress and inconvenience caused. I have been a regular user of Booking.com and did not expect such treatment despite having a confirmed reservation. Looking forward to your prompt response.

The location was supposed to be near the airport,but was actually a bit far off. The location in on the super busy Andheri-Ghatkopar link road, noisy,high on traffic and locality is also a bit.......

Busy road, surrounding locality

Cleanliness was good. Well maintained rooms and interior. Staff was very good. But in 3 star hotel a range of breakfast should have been served but here only a single choice was given. My kid was served complementary. But still avarage facilities. I wonder how this hotel is keeping 3 star status on. Although staff was very helpful in arrange all that was asked for.

No proper toiletries. A Shampoo sachche and a small soap was given. Kettle was not available in every room. When asked for kettle was arranged. No proper parking space. Very very limited breakfast. Comparing to 3 star hotel in Dubai with slight expensive than this one, it provided luxury of 5 star hotel. This place is located in very dirty area though close to airport. No proper facilities.

Need and clean

Room cost expensive

Location was good

I asked for a triple bed room at the time of booking. The confirmation was done on my request, the reception charged for an extra mattress on the floor, but the room was too small, I had requested a room with 1 single n 1 double for my mother . Upon arrival, the room was small, and the reception seemed least bothered.