SwankyHome4Groups/Contractors/M6

The location is not great. There were problems with the TV, Wi-Fi, and gas. They were all sorted, but they needed to be available on arrival. Parking on the street also a problem.

Garden needs to be more secure so our dog could not escape.

nothing

the fact that there is a £150 cleaning deposit required before they give you the details of the key code, it doesn't tell you about this unless you look in a certain area which unless you go into every drop down box and read through every single detail.

Nothing unfortunatley

had to leave was dirty not been cleaned food still in fridge, very small impossible to house the amount of people advertised, contractors still need decent accommodation to stay in when working away the whole house needs a good sort out its so small and definitely not able to house the amount of people advertised

It was a clean property

We spent a night without gas, heating and warm meals. It took the property over a month to refund our GBP150 refundable deposit. It took over 20 calls, 10 chats, and more than 5 reports to booking.com before we got our refundable deposit back. It was a stressful experience and I was already feeling scammed. I will not probably stay here again.

They demand to pay insecure deposit, to transfer it to their account, they promised to return it within 24 hours, then within 48 hours, but as a result they just disappeared as soon as we checked out! Terrible service! Now they don't respond and the phone number is not working too. I will have to report them to police and to Booking.com as this is a fraud behaviour. I saw one review like this but I believed them anyway, I shouldn't have. Please, don't book with them as this is terrible behaviour. We checked out on Saturday, we a clean house, we broke nothing, we did everything they asked to do in the instructions, on Sunday they confirmed that everything was fine and asked for the account details to refund the deposit. And they have disappeared since then! They don't respond to messages and to phone calls too! I suspect they added my number into the black list because my call is not even connected when I call them.