The Moso

Loved the isolated and quiet vibes, beautiful secluded beach on the other side of the island. Amazingly designed and stylish rooms.

The food, issues with quite a number of menu items not being available (across breakfast, lunch, dinner) from things that are understandable like no fresh items, to staples like no tea. Also some issues in maintenance, like no key to the room and the coffee and tea machines in room not working.

The location was stunning and very peaceful. The resort had a great atmosphere and the villas were spacious and airy. We really enjoyed relaxing on the deck. The staff were very welcoming - shout out to Luke for his kind and genuine service and to Rodney for great chats about Vanuatu during our boat transfers. The place to go if you just want to relax.

The restaurant, while stunning, was a little disappointing, esp the dinner choices. There were some items missing from the menu throughout our stay and it would have been great to have some local options - for example a delicious fish curry While I understand that supply can be difficult, recommend removing those items to avoid disappointed guests. The service was okay but could be great with a few tweaks. Similarly, some very simple tweaks to the facilities in the villas (which we can share separately) would make them superb. Overall, we really enjoyed our stay.

great location, staff n snorkelling. everything was superb

zero

The Moso is just an escape from reality, away from all the responsibilities to a tropical island, where the ocean is always warm and beer always cold. The lap pool villa is unreal to wake up in, 7am private pool swim with the view is just another level. Don't forget your snorkel, you'll regret it. Front beach for stand up and kayak and the one at the back of the island proper cast away feeling. Very nice staff, owners always around for little chat. Overall great 6 nights stay for a price of a long weekend in Sydney. With just 3.5 hour flight from Sydney, The Moso ticks all the boxes.

2 hurricanes in one week took a tool on some local food supplies, few items were missing from the menu, what was really a shame, particularly the fish and fruit we were looking forward to, but everything what was available was a great tasty food (local organic meet is a must to try)

Stunning location. Wonderful Staff. Clean Villas. The perfect place for a holiday / honeymoon.

The staff were amazing! The location was really beautiful. The rooms and pool were very nice, spacious, modern with a beach bungalow twist.

The food was not up to scratch. Half the menu was unavailable, portions were tiny for the price, we are both vegan and there was very very little to eat, we lived off of fries and bread for 2 days but still somehow spent $400. The açai bowl was literally brown water with a shot of granola that fell to the bottom (this was $20!) the fruit plate was an apple and an orange cut into 4 segments. Our final bill had items on it that we ordered but never arrived. We were charged an extra fee on check out, and told it was for tax (which wasn’t stated on the menu). We had an argument with the owner about our vegan diet, he was drunk and told us he didn’t agree with our choices, which we felt was extremely rude and and disrespectful. We also felt that paying 3000 for the 5 minute boat to the island was unfair and should have been included in the price of the room, there is no other way to get there but by boat so we had no choice. The hotel tried to charge us $350 for the airport transfer, however we managed to get a transfer half price with a local instead!

the beauty, beach, water, accommodation, staff, everything!

nothing

stunning location stylish rooms beautiful staff secluded luxury

Beautiful setting and decor, and lovely ni-van staff. Enjoyed using the pool and kayaks, as well as all the seating options/swings they provided. We appreciated being welcomed early to the resort on the day of check-in to relax. Bedroom was spacious. Moso island itself is truly beautiful.

The room smelt like body odour on check in. No wifi available anywhere (despite being advertised in public spaces, it did not work), and no 3G/4G coverage. Food was very overpriced, small portion sizes and tasteless (sometimes burnt), and every night we were there, only about 50% of the items on the menu were actually available. I also enquired about one activity they had on offer, but was informed the buggies were broken. Usually these issues with food and activities are minor, but when you are on a remote island you become pretty reliant on what the resort can provide. I'm aware that we are on a tropical island, but having stayed in vanuatu (including on moso island for 2 weeks prior to the Moso resort), we never had a major issue with insects/rodents beyond what you would expect. However this was not the case with the Moso resort - we seen multiple rats running around the resort, and heard other guests complaining of rodents in their room/eating through their suitcases. The owners never followed through with solutions (e.g., offering to bring insect spray to the room at night but did not). I also felt extremely sorry for the staff who had to work 20+ hours per day, 7+ days in a row. Everyday we had mistakes with our meals (and no wonder, given that the staff are extremely overworked). Overall, I do not recommend staying here. We were fortunate enough to spend many weeks in Vanuatu and meet many beautiful people, and despite this place being one of the most expensive and highly rated places we stayed at, it was probably the worst in some respects.

It’s a paradise location and the bed was very comfortable.

The advertised set food price was not honoured and the photos of the property were not accurate. Unfortunately the property has degraded substantially over time and has not been maintained. Overgrowth covered our view, the furnishings were tired and unclean and the bathrooms and sinks need a good scrub. There was no working spa facility and activities were expensive. We did feel trapped and forced to pay high food rates without knowing or being able to check currency - there was absolutely NO wifi at all - not even in the public space. We escaped the island by kayak after one night and thankfully received a refund for our remaining nights. We really hope the owners can get it back to its former glory, ….but it isn’t what it once was or what it depicts …such a shame.