Harte and Garter

Booked a room for 4 but only had 2 towels and no sheets for sofa bed.

Disgusting property

Great hotel close to everything in the heart of Windsor, parking offsite but only a few minutes walk, the room was nice and big and had a great view of the castle. The bed was very comfy too

The hotel is a great location for visiting the castle and Windsor in general however the rooms are tired and needs a refurbishment. We had a luxury room but it could have been a standard, the bathroom was small and the bathroom door looked like it had been ripped off its frame at some point. The room apparently had air conditioning but this did not work and there was a tower fan in the room which with the weather was no good.

Beautiful old building directly opposite the castle spectacular view just a bit dated

Check in took a while as they tried to find a room for me (I had booked the date months in advance). We found the room had no hot water in the shower. We reported this to reception, they said it would be fixed while we were out for dinner. It wasn’t. We asked again, it still wasn’t fixed. A previous review said they had the same problem. I therefore assume it was a pre-existing problem, hence the delay in allocating our room. I told the receptionist how unhappy we were as we left. She said someone from “Customer Services” (I find it hard to believe this department exists) would contact us in the next hour. Needless to say no such contact was forthcoming. I also contacted them via the website and have had no response. If you ring the hotel reception it just rings then the line goes dead. The hotel itself is well positioned but is in serious need of refurbishment. Our recommendation would be to avoid this place.

The property is undergoing renovations, but you cannot beat the proximity to Windsor Castle and the train station.

I booked a luxury room as our stay was a gift to my partner, the room was not luxury, it was tiny and standard at best. Not the pictures advertised and the air-con didn't work on the hottest day of the year so far. We were charged £30 to check in 2 hours early and when I saw the room I was gutted as it wasn't worth the £220 already paid, nevermind £250. We were in too much of a rush to complain as we were late for Ascot Races. Very Disappointed with it for the money.

No ac, horrible smelling bathroom. Like mold, mildew and rotting. Duct taped windows and there's 12 sets of stairs to get to your room and no offer to help with bags. TV didn't connect to anything. Something splattered on wall

Pro’s. You simply can’t get a better location or more central to Windsor. Staff are caring and extremely helpful. Con’s. This is an old hotel going through a process of renovation. You will find thread bare carpets and maintenance issues. It has a charm but its work in progress.