Southcrest Manor Hotel, Best Western Signature Collection

I loved the location, it was so peaceful, and the views of the grounds were exceptional. My other half enjoyed the food portions.

Our room was small but clean, no air conditioning we suffered in the room it was so hot.

Wonderful grounds, fortunately took my own chair cushion for the wooden chairs on the bottom lawn. Amazing that there were no prison type bench/table seats, always a positive. Wonderful to have a drink, snack on a pizza and smoke a good cigar. Person (lady) at the Bar provided a good service.

Room Reception '0' telephone did not work. Main light above the headboard did not work. Bring your own bottled water. The Southcrest Manor App. did not download to my phone. Water pressure just enough to have a shower. No real ale at the bar, a couple of bottles would have been good. Try to get into breakfast early, as at a late breakfast you will struggle for toast, knife & fork, coffee cup etc. When trying to book out before 1100am the Reception Phone does work to get assistance, just keep dialling after been cut off and eventually someone will arrive to book you out.

Staff excellent and premises clean

Ground floor room overlooked by car park and curtains had to be drawn the whole time. Windows could only be opened a fraction and there was no air conditioning.

It was nice and clean

No fault to the property as it was due to the weather but was very warm in the room and feel that the curtains didn’t block out enough light

Bed was comfortable. Breakfast was good. Grounds at the rear are nice.

Carpet in the bedroom was cheap and nasty. It was ingrained with foot traffic dirt. The staff were generally fine. But I do not like staff trying to BS me. When I mentioned the filthy carpet the woman at reception said "I'm sorry we don't have another triple room. I will get the staff to look at the room". They did look at the carpet and cleaned it. It was better. But this left me wondering about the cleanliness elsewhere. However, saying there were no triple rooms... When the beds consisted of a double bed split in two and a cot bed that could be moved into any room tells me she's just fobbing me off. And I don't like that! I will actively avoid Best Western from here on. Not impressed!

Pleasant staff comfortable bed. Parking on site plentiful and free