Southcrest Manor Hotel, Best Western Signature Collection

The hotel has a caring team, elegant interiors and generally a calm and relaxing atmosphere here (sometimes there are some louder events, but that's what the Auxerre Suite is for and these are always flagged up). The breakfast is extensive, with lots of choice for big or small feeds. The breakfast team are super friendly and really attentive to our requests for pots of tea or decaf cafetieres as we're not fans of the hot drink machine. The restaurant meals just keep getting better and better, and the veg/vegan items are worth trying even if you're a meat-eater - the mush-balls are as delicious as meatballs and the BBQ corn ribs with hot maple sauce are really, really good.

We're still finding the pillows a bit flat and slightly hard to sleep on, we bring our own. It might be worth considering adding a couple of long life Oatly minis to the tea and coffee stations in the room, and in the luxury rooms it would be great to have coffee bags (Taylors do really good ones) rather than instant granules. We were recently in another hotel where there were water coolers on each floor. This could be handy for guests as the summer months are upon us, or bottles of water (or a refillable bottle) could be in the rooms. More salads or buddha bowl types of meal on the menus in the restaurant please - although when we've asked for one the team have been really accommodating. The mush-balls could definitely have their own spaghetti dish, or be part of a marinara ciabatta. Would it be possible to have some peanut butter at breakfast? And some other produce added to the fruit bowl (not the fruit salad) - grapes, pears, kiwi? One final small thing: the plants all seem to be fake. It would be nice to see real ones (although these can be hard to maintain. You need green-fingered experts).

The food was very good though the portions were really large. Suggest half portions for those with smaller appetites

Clean room, comfortable stay

Food from the restaurant could have been better, although staff were attentive and handled our review very well.

stayed a few times and never lets you down, comfy beds and quiet.

all good