Alexandra House Apartments by City Centre

The staff were so rude on arrival that the property wasn’t enjoyed once finally allowed in.

To be shouted at over the phone by a member of staff is absolutely ridiculous. Asking for a deposit for a room tbats already been paid for, saying that ID was needed, I booked this room for my friend who had no ID and he was refused entry. I tried to pay the deposit several times and it wouldn’t work and I was shouted at by staff. Absolutely no respect for customers and wouldn’t ever stay again. And I never give negative reviews every but this had to be done.

Nothing.

The pictures have obviously been taken with a wide angled lensed camera. This is a student flat which is tiny. It was ridiculously hot, even with the windows open. The bedding was dirty, the mattress was stained and hideously uncomfortable, the hot plate was damaged, the bin hadn’t been emptied, the bathroom floor was filthy…I could keep going but life is too short…

Location was easily accessible and central for travelling.

Interior halls and building in general was quite rundown. Flooring and paintwork was damaged. Apartment much smaller than represented in advertisement.

Great location for my visit

Once contacting booking.com and raising a complaint the property managers were able to offer us a much better room which was clean

First room was unclean with mould in the bathroom and hair in the bed, the room had a weird smell, was really noisy and was unable to open windows and blinds. Property managers didn’t seem to care until a complaint was filed with booking.com

The smart tv and kitchen was fabulous

Beddings shits was dirty, bed with iron springs poking, pillow cases were dirty. Bed was extremely small, compared to the one displayed on advert, bathroom was full of spiders webs, not worth the money

The room was clean

The room was very small. Hardly could walk around. The area was very noisy at night. Drunk people walking around and shouting. The building was very old and didn't have a lift. Too much stairs