North Cambridge Guesthouse by Payman Club

The room and toilet were clean.

The price was very high for the quality of the stay, the bed uncomfortable and the customer service not responsive when told the toilet pepper was finished. It took them 2 days.

The location was very central and close to a lot of shops and some small cafes. Room size was as expected for a room in Cambridge. Staff on the phone were friendly and polite. Room itself was clean on arrival.

The shower did not work when we got there and only finally got sorted (4 days in) after I mentioned that I would request a refund and go stay somewhere else. Not to mention prior to my mentioning that I would ask for a refund they were happy to let us just take cold showers until the maintenance man got around to actually coming to look at the shower! The communal fridge was full of mouldy/ off food (the shelf designated to our room was directly beneath a packet of raw chicken that was turning blue) and obviously had not been cleaned in a while. It’s sold as having a kitchen facility but the fridge and other communal areas were so dirty that we did not use any of it… and I’m not a germophobe by any means. The staff contacted us to arrange a cleaning since our stay was over a week and that just never happened. Finally, the bed was not a double as we’d been sold, rather two singles pushed together, and the mattresses were so old that there was no support and you could feel the springs. I could not even lay together in the double bed with my husband because you’d get forcibly rolled away from the middle of the bed by the sheer concave arch that was those mattresses. Not what I expected for nearly £1000 spent.

It was long checked in with updates my Details. It was 23:30. Booking was not informed us about deposit which after taking from us.

We arrived early evening to find another guest's belongings in our room. After searching for staff we found a cleaner who offered to move the luggage 'to the shed'. I assume the luggage owner was out for the evening and likely to return to the room at some point. We therefore decided to stay elsewhere - it did not feel very safe as I was staying in a triple room with my two daughters. Place looked ok for a budget stay but I had expected exclusive use of the bedroom! Company refused a refund as there was 'nothing wrong with the room'.

The location was good, and the kitchen was well-equipped for cooking.

The bed was not very comfortable, and space in the room was very limited if you need any space to work.

Very pleasant accommodation, very close to city centre, would stay again

Noise from the traffic outside