Hotel Los Olivos Santiago Atitlan

The lake is nice, and if you want a more secluded/non-town place on the lake, the location is good. The shared rooms are cheap, which I thought before coming was a nice thing, but turns out it is really not worth it. Also, the staff was kind. Unfortunately, that is about what I have to say of positive things.

First, the hotel is not like pictured or described. It is way more worn out and old. Also, there’s quiet an among of trash on the grass tha twang removed over the days we were there, the different options described online with for example paddling etc. was highly limited. All of this made me feel like it had been way oversold online. Second, while the shared rooms are cheap, and they looked like the pictures, the rooms felt cold and damp. Third, the restaurant is really not good. The food is bad AND expensive. For breakfast, it was ok, but not for other meals. The service was poor too, and although stating they took international cards, ours were rejected every time. Fourth, it rained a lot on my second night, and the roof ended up falling (literally!) down, and the water was pouring in. The receptionist offered another bed, but since I had friends staying in a room in one of the proper buildings, and I was afraid that further of the roof would fall down (also with water and electricity mixed), I chose to move into their room. Which was very lucky for me of course, others would not have had that option. For this, I was offered 250q back, but taken into consideration that I stayed with my friends two nights and checked out early from two nights too because of the whole experience, I thought this was a little too little. Also speaking to the general quality, the power went out the last the day for many hours during the nights and all morning, there was barely any water coming out of the showers, and a bathroom door in my friends’ room kept locking. Stuff like this added to the experience that the place is not properly maintained. Please also further note they do not serve alcohol, staff speaks only Spanish, making it hard to get help with booking for example hiking trips, and they do not have WiFi in the rooms. All of this is of course completely ok, but just something to bear in mind that is not informed upon booking. All in all: I would not recommend!

Location by the lake beautiful, but hotel did not look like the pictures.

Roof broke, a bit to rustique. Pool not clean

If you’re looking for a chill, relaxing place to stay this might work for you. It’s pretty.

The food at the restaurant was mediocre and the service was bad. They brought us the wrong dishes twice and took it back to give to another table. The coffee is luke warm water, barely any coffee taste. There is no bar/alcohol. The room was fine but the shower consistently ran out of hot water quickly. The location isn’t great. Santiago seems to be a less popular Atitlán town. The hotel was a 5-10min taxi away from the main town. No one on staff speaks English so communication can be a struggle if you don’t speak great Spanish. If you know what you’re getting into and looking for a peaceful retreat this could be great for you. However, it wasn’t what we were looking for.

Nice , clean, quiet. Beautiful view, the weather was nice also, just the road it was a little scary. Hehe.

The location and the conditions was nice

Staff are wonderful. Views are beautiful. The property is stunning, serene and very quiet. Everything is clean and well taken care of.

There weren’t any people in the hostel portion of the hotel which meant it felt a bit spooky in the evenings. I think there should be more information on the website to help visitors: the full menu with prices and prices/details on how to get to the hotel via tuk tuk. I also got the impression that it was somewhat of a religious hotel when I got there which isn’t a problem at all but I was surprised so think it would probably be good to include that on the website.

Great lake view, and comfortable beds

Service is awful: Reception personnel is not there most of the time, they advertise kayaks, but they don´t have ANY activity to be performed at the hotel, taking into account a dirty pool and only 1 tuk tuk that works with them to take you in / out of the hotel leads to a waste of money and time.

The site is wonderful and the staff is incredibly friendly and helpful - one time a staff member recognized me walking home and, unprompted, gave me a motorbike ride back to the hotel even though he was going the opposite direction!! I wish I got his name because every interaction with him was incredible. Management should give him a raise.

As people have mentioned in the past, the management of this hotel is absolutely atrocious. On my first day here I asked for a smoothie and was told they couldn't provide it because there was no electricity. Knowing of frequent short power outages in the city, I wondered if it would be a temporary thing, whereupon I was told that, no, no power would be available until the next day!! From sundown until about 9AM I was stuck in this hotel with literally nothing to do but sleep, for there are no activities, and there were no lights whatsoever. Why? Because the electricity bill was not paid. No warning whatsoever either, I just found out on accident because I asked for a smoothie. I was on a working trip and had booked this hotel counting on its wifi so that I would be able to work, and I found myself unable to for half my stay, and without even so much as a warning.