APPARTAMENTO LA FONTANA DI ASSISI

Good location right in the middle of Assisi

The aircon in the first room was not working very well. But the weather was cooler on the last night.

L emplacement au top en plein centre et l appartement agreable

Communication très difficile avec l hôte pour le check in. La propreté laisse à désirer.

The location was amazing but the cleanliness of the property left a lot to be desired. The host was not seen and we were also being charged well in excess of the standard charges until we challenged the costing. These were eventually amended in our favour but we struggle to see why we paid City taxes/cleaning/air conditioning of 122 Euro for our 7 night stay. On checking with a few local hotels, they were amazed that we were being charged so much.

The Booking.Com website states that the property has 2 pools. We drove to one pool about 4 kilometres away and it was inside a locked complex that we think may have been owned by the host. We never got an address for the second pool but that is not surprising as we had to ask where the pool was! Consequently , even though it was 36 degrees during our stay, we never bothered using the pool. I have worked in the tourism industry at a high level and believe that this type of marketing (includes a pool) is extremely misleading and should not be allowed. We only booked the property after using the Booking.Com filters saying that we wanted 2 bedrooms, 2 bathrooms and…..a pool! Not a pool at another venue at least 4 kilometres away that was being fully used by those staying at that venue! In summary, we have met many exceptional hosts through our travel journey but this one dos not require any further comment!

Horrible experience, avoid this place ! The host never met us even though she confirmed our check in time. We had to wait for 3 hours in the rain and then walk for 30 minutes to be handed the keys from the host’s daughter, who was also more than 1 hour late. And that was just the beginning. The apartment looked more like a squat than a “4-star establishment”, as Booking.com advertised it. There was no heating and NO HOT WATER. The stove didn’t work either. The beds were dirty and we were freezing for 3 nights. The few utensils in the kitchen were dirty and sitting in old dirty water. In general the apartment looked as if homeless people were staying in it. We filed a complaint with Booking.com and they took no action. The only answer I got from them is that “they tried to contact the property but didn’t get an answer”.

The apartment was clean.

The host has no communication skills. They were 1.5 hours late for the agreed key pickup. They failed to provide information in advance about vehicle entry restrictions to Assisi to drop off guests and luggage. The apartment is up 5 flights of stairs, two outside the building. The nearest parking is 2km away. You can only enter Assisi to drop off passengers and luggage between 6pm and 10am. It's also about 2km walk from the cathedra up and down hilll so if your party has aged or mobility impaired people forget it.

Location excellent

Communication very poor and kitchen equipment lacking

3 bedroom apartment very well located in the center of Assisi.

Getting the keys from the host was a cumbersome process. The host mostly communicated via phone (did not use WhatsApp or replied to SMS) and we waited some time at the meeting point to get the keys. I found the extra cleaning fees (5€ per guest) and tourist tax (5€/day/guest) excessive compared to what is advertised in Assisi. The apartment can be a bit noisy if activities are going on the the main square.

The apartment is very nicely decorated and very comfortable. It is right above Piazza del Comune, which makes it very central and convenient, but also rather noisy on weekend nights. The windows suppressed most of the noise, but not the drum corps preparing for Calendimaggio. This is a huge place with a third bedroom up (more) stairs, but would easily suit a larger family. The photos in the listing are accurate.

The apartment is also right next to Santa Maria sopra Minerva church, whose bells ring regularly from 7:30 to 10pm. There are 26 steps from the street to the building door, and 44 more to the apartment level. We were aware of this, but if you can't haul your luggage up, this is not the place for you. We did not meet the owner, although we spoke to her on the phone. There is not a welcome guide with information about heating, AC, wifi, location of equipment, recommendation for shops and restaurants, and this would help a lot. At first we could not find wine glasses, but eventually I found I could open a seemingly-locked cupboard, and there they were. We were asked for a €10 per day surcharge to use AC (not mentioned in the booking.com listing).

Great location

The host greeted us with keys and information about the apartment . The location was amazing! Right on the heart of the old town. The apartment is large and beautiful views from all the windows . Especially the Main bedroom. There are many bars, shops and restaurants right at your doorstep . Would def stay here again