The Waverley Castle Hotel

Friendly welcoming staff. Nice location. Impressive building. Good value for money.

N/a

Staff very helpful. I was due to arrive late but this was no problem. They were very polite and helpful.

Outer decor/paintwork needs improved, it looked a bit tatty. Also breakfast finished at 9am on a Saturday. This seems excessively early. I’d expect breakfast to be served until 10 at weekends.

Updated room. Very warm, clean and welcoming. Bed was very comfortable

The shower over the bath. Very poor pressure and temperature poorly controlled. Would have preferred an electric shower

2 staff nice Daniel and Yvonne

Well I complained and was ignored. The following issues 1. Smell of faeces in corridor 2. No hot water. We even called staff up , they told us to run tap but after 15 min we gave up. 3. Shower unit fell off wall 4. Noise all night kept me and my 17 year old daughter awake. Chatting/ doors slamming etc from midnight onwards. We were told it probably was night staff moving luggage… 5. Dirty cups in room 6. Tour buses started engines under our window at 6:50am 7. Too hot, unable to turn down heating, thermostat broken. Temp approx 28 degrees all night. 8. We complained and staff told us to contact booking . Com. Then told they unwilling to look at our concerns. 9. Daughter had important day and was upset as she was tired as had no sleep and could not shower or wash hair as water cold.

NOTHING

EVERYTHING

Wide choice of food for breakfast. Dinner selection extremely disappointing. Vegetables grossly overcooked. Roast sliced extremely thin and dried out, and Yorkshire puddings disgusting.

As above. Would not recommend eating a meal here. Also main meal appearing before starter finished, too ready to get you in and out. Not a relaxing experience.

Beetje oudbollig. Kamers zijn netjes. Gebouw en gangen wat achterstallig onderhoud. Mooie locatie.