Level Chicago River North

Perfect location, garage was greatly needed and would book again

The sofa bed was very uncomfortable. Also, not having shades in the living room made sleeping there past 4:30am quite challenging.

Options to get extra bits if needed; the entry in the lobby is very chic and welcoming. The Elevator was executive style, rooms had nice views and all amenities one needs to relax and enjoy the view.

The time it has taken to return my deposit, anything longer than 24 hours, 14 days later, the deposit has still not been returned. It took 5 seconds to give it to them, and 2 weeks with still no return is unacceptable today. I have been using Booking.com since they opened in the late 90s, and well over 500 hotels have been stayed in. I have never experienced this disrespect around returning one's safety deposit for the room, which had no issues upon checking out! Not replying to myself or Booking.com is not acceptable, either. Having to follow up on it is also not professional or respectful. No hotel would expect a customer to stay and then two weeks later receive the money, so why should a customer? It could have more sports channels and plants throughout the facility.

We had an amazing experience from the very first contact with the staff. We had requested a high floor, and they were incredibly friendly and went above and beyond to accommodate us in a stunning suite with breathtaking views.

My room was not completely clean

loved the location and the view. the apartment was luxurios and enough space for 2 people with 3 big suitcases. kitchen was modern, stocked and clean. great a/c. we got upgraded to a higher.

Bedroom window didn't close all the way. couch and carpet didn't look clean. there was pet hair on my friends stuff that was on the floor. shower had poor water pressure

Location, vista, spazi interni e servizi dell’immobile

Niente