The Olive Tree Aparthotel

Convenience for Hull and transport. Efficient maintenance team. Excellent parking . Noise insulation is excellent and the communal areas are very well maintained

Combined living kitchen dinning area too small if used by 4 people. Twin bedroom whilst a very nice size had extremely low bed. The double bedroom is small with no bedside lights or drawers.

Clean, tidy & practical.

Couldn't get the hob to work.

Like location near my family, video of how to use facilities for apartment

I couldn't work TV in front room.

Clean, comfortable and equipped for a short stay. Check in/out was easy and secure parking is great.

The property was clean and new! It was very comfortable!

The steps up to the upper floors were a bit steep for our elderly mother.

The property was super clean and comfortable worth the price, the owner was very understandable and easy to communicate with I would definitely recommend this stay and I will definitely be coming back.

Upon booking I informed that likely arrival will be 10pm, we arrived just a few minutes after 10pm due to challenging travel conditions and we were left stranded. There was no body, no working contact number- my baby was left stranded on the streets from 10pm- 1am. Booking.com said they couldn't contact the property. Someone called the police. The police tried to help us- they contacted the property but no one was contactable. The police tried calling other hotels to accommodate us as we had a baby and it was almost 1am in the morning and we had been travelling since 6pm- so many hours. The property managers PrimeStays denied the existence of the property although their name was on the front door. With the help of the police, we got another hotel- double tree and paid another £200 for one night. We didn't have any food and our baby was hungry- all restaurants and shops closed. We were driving around Hull until 3am looking for food and we went to sleep at 4am. It was the next day that the property and Booking.com sent us access information and Booking.com and the property are both lying that this information was sent to us. If Booking.com customer service was aware of the property access information- why not tell us or give to us for over 2 hours. The police went through all emails from the date we booked the property looking for any information that will help us gain entry. This property is not reliable, no human customer service, no one to contact in emergency. It was very traumatic to stay at this property. We got in the following day and the beds springs are loud, the doors are noisy, the bedsheets have hairs, not ironed and not suitable especially if you are staying with young children. We are still in process of getting our money to cover the cost of being left stranded at midnight in a city we did not know. Please avoid this property- go to a hotel. To the property owners- please do business with honesty and care about the lives of your guests.

We were left stranded with our baby with no access for 3 hours. The property was not contactable and the property does not care about its guests. Booking.com did not know how to access the property or the contact details of the property. AVOID this property. Please read our experience as written above of what happened. Go to a hotel, DO NOT BOOK this PROPERTY