The Olive Tree Aparthotel

Double bed too soft

The location

Upon arrival at the property, it was immediately apparent that it had not been properly cleaned prior to my stay. I was forced to clean the property myself in order to make it usable, which is not something a paying guest should ever have to do. Firstly, the fridge was extremely dirty, with visible grime and residue inside. It was unhygienic and unsuitable for storing food without being thoroughly cleaned by me first. Secondly, the toilet was in a shocking condition. There were visible faecal (poo) marks on the toilet seat, which I found extremely distressing and unsanitary. This was present at check-in and indicates a complete failure to clean and sanitise the bathroom before my arrival. In addition, the dining table was visibly dirty and sticky, clearly not wiped or cleaned. The cutlery provided was also unclean, with food residue still present, making it unusable without washing. The mugs were similarly dirty and stained, again requiring cleaning before they could be used safely. Furthermore, the bedding in the larger bedroom was dirty upon arrival. The bed linen did not appear to have been freshly cleaned or changed, which is completely unacceptable for paid accommodation and raised serious concerns regarding hygiene and health standards. After reporting these issues, a cleaner was sent to the property on a later date. Unfortunately, rather than resolving matters professionally, the cleaner behaved in a disrespectful and difficult manner towards me while changing batteries in the property. This interaction added further stress to an already unacceptable situation and demonstrated a lack of professionalism from someone representing the accommodation provider.

Warm and cozy

The location was good for our need.

It was all good.

Well-maintained, contemporary secure apartment with a great large shower and lovely festive touches. Excellent location near parks, shops, cafés, and transport links. Fantastic staff support, secure parking, and very helpful QR codes with videos for using appliances. Highly recommended.

The main sofa is a sofa bed and not particularly comfortable, and the second bedroom contains futon height single beds. A bathroom door hook would be a helpful addition. We were initially given the wrong door code, and initial support was via an AI assistant. The electric radiators are linked, so turning one off affects all of them -couldn't figure out how to change this.

Lovely and clean, has everything you could need for a small family stay visiting at Christmas

Nothing

Very nice apartment, had everything we needed, staff very helpful

Location perfect for work in brough

Nothing