Hotel Livbox at Supernova

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My experience was extremely disappointing. The hotel staff were unprofessional and rude throughout my stay. The most distressing issue was that I was locked out of my room due to a faulty lock and had to wait outside until 3:30 AM. The staff offered no assistance and behaved rudely when I requested help. I even had to bring my own plumber to resolve the issue, which is completely unacceptable. Despite charging star hotel prices, the service was nonexistent. Additionally, the bathroom was in terrible condition—no lights, no towels, and overall poor hygiene. Given this experience, I strongly recommend removing this hotel from your listing to prevent others from facing similar issues. I also request a full refund for my stay due to the lack of basic amenities and service. I have a video recording as proof if required. Please address this issue at the earliest and let me know the next steps regarding my refund. Looking forward to your prompt response.