Camella Northpoint Property near SMX Convention

The security personnel were friendly and helpful. Once they learned there was an issue with our reservation, they were quick to offer assistance. They even mentioned they could help us find another room if we hadn’t paid for the booking yet.

The experience was extremely frustrating and draining for us. We arrived at Northpoint at 3 PM, and the security personnel asked for our room and building number, which we had not been provided with. I had assumed that the check-in details would be available at the entrance, especially since we had submitted our guest list days in advance. I tried calling the contact number on Booking.com multiple times before finally getting through to the owner. She informed me that the booking had been canceled because the pool-view 3-bedroom unit we reserved had been pulled from availability. She claimed that her staff should have contacted us, but I was confused, no one had reached out to me, and the booking still showed as confirmed on Booking.com. The owner said she had no other units available and suggested we find alternative accommodations, all of this at 3 PM in the middle of a scorching hot afternoon. This situation was becoming increasingly frustrating, so I insisted she find us a room since we had already paid for the reservation weeks in advance. She suggested we would simply be tagged as a "no-show" and refunded. I was shocked and told her that we had no other options, and no accommodation was available elsewhere. Despite my attempts to remain calm and civil, her responses only added to my frustration. She finally said she would try to contact other hosts for availability. It took over 10 minutes before she called back and said she had found a room for us, but at a rate of 4,000 per night. She mentioned that she is the sole host that is offerring a lower rate and the replacement room is expensive and she already paid for 2 nights for us, this made it seem as though the higher cost was our fault. At this point, I told her very clearly that none of this was our fault, and she needed to make sure we were accommodated immediately. After 45 minutes, she called again to confirm that she had secured a room for us.

Peaceful place. Enough for all of us. Staffs are very helpful.

We only have problem with parking.

The Linens were dirty, the toilet was dirty and smelly, the toilet floor and lavatory were dirty. No Toilet paper. Towels were small.

Location good

The place is in need of work patio door locks but the door frame comes away from the wall Tv controls don't work Cooking area not good pans dirty Electric plugs hanging off the wall

Nothing.

THE PICTURES WERE NOT ACCURATE. UPDATE IT! VERY DECEIVING.

double booking