Homewood Suites By Hilton Raleigh Downtown

Clean, comfortable and staff was very nice and helpful

Good location. Very close to the Raleigh Convention Center and several good restaurants nearby.

1. The cleanliness of the room was very poor, and even the trash was not taken out on cleaning days. A stained bedsheet was put on the bed inside out. When I arrived in the room, I found the housekeeping staff sitting on my bed using their phone. When I spilled a little water on the floor and wiped it with a tissue, the tissue turned completely black — the floors are extremely dirty and clearly not being cleaned properly. The refrigerator is another issue; it is very noisy and makes loud sounds for long periods, making it impossible to sleep. 2. Throughout the day, there is never any hot water available at the coffee and hot water station, and there are usually no tea bags. No one is regularly responsible for maintaining this area. When I had to leave the hotel before breakfast hours, there was again no coffee or hot water. When I asked reception, they told me to check the kitchen, but no one was there either. The reception staff is unhelpful and inattentive. 3. Some personal hygiene items such as toothbrushes are listed as complimentary in the information brochure, but when requested, they say they are out of stock. 4. At breakfast, they bring only one small bowl of boiled eggs, and once it is finished, it is never refilled. Instead, they keep replacing it with processed or low-quality egg-like products that do not seem to be made from real eggs. The breakfast seating area is also completely insufficient. There are not enough tables, and guests are forced to sit and eat in armchairs.

It was very beautiful, clean, and a great location for walking to red hat amphitheater. All staff was very friendly and helpful from the front desk to the cooking staff. I will be back

Rooms were perfect and amenities, staff, and location was so great

Location and amenities