Homewood Suites By Hilton Raleigh Downtown

The cost for parking was not clearly described on the website. $30 per night was not expected.

The online description 🙄

Staff was not helpful at all, not informed and not attentive. Location is HORRIBLE for parking …. Garage across a two way street, park on metered street or the hotel makes you pay for valet to park in the garage connected to the hotel! Breakfast you are forced to eat in lobby. No allowed to have any in your room so no change of privacy. Charged almost $700 for 2 days. Room items were half used before we got there including toilet tissue. View out of the window was of all of the empty “valet” parking spots at the top of the hotel garage you had to pay $40 a day to use. Any ordered food could not be brought to room. Once again having to LEAVE your room for nonsense. Hotel claims it’s a security issue but codes are given to patron and drivers to confirm identification. Hotel still did not care. Hotel management commented under a previous review on another site, they did not reach out to follow up with me or my husband. Was told to contact them. Called and tried live messaging, I was on hold for over 30mind trying to speak to anyone and it never happened!