Yara Nuwara Eliya

Staffs and manager Philip Excellent customer service Even security guards

Nothing

Kind and professional employees, quite new. Hotel room was generally good.

There was no AC but the employees quickly resolved our concern by providing a fan

+ Great location for what we wanted + The rooms were clean and well maintained

+ Staff seemed annoyed when we checked in not very welcoming and tried to charge a higher price for a taxi 2.5x the price of pick me rate. + Frequent issues with power when we called someone up to look they told us to just remove the key wait for a light and then put it back in. We woke 4x during the night to do this to keep our phones charged!

The staff were really friendly and helpful, gave us all the information we needed. The location was perfect, right in the middle of the town and was good for our transit through to the train to Ella.