Stay Inn Heritage

Na

This information was already communicated to the customer care team. There were multiple power outages and the ac unit was not functioning properly. It is extremely challenging to be present in the room without ac in the room .

The location was great

The bathroom was difficult to take the shower in.

Nothing.

They want money first before arrival.but i booked room no payment before arrival.

Only 1 thing i like about this property is it is near to ghat and and staff is polite

My worst experience on this trip is to stay in this property. I booked this property from booking.com. when i called the manager or owner, I didn't know who he was, he said so many people book from booking.com but visits very less. If you have to confirm the room pay 1000 in advance.he said we will provide a balcony room to you. I pay that when i reach varanasi i called him to guide me to the location but he is very rude and said you can find that in Google check from there. After 2 hours of struggle i reached there. The staff is polite with us. They give us room(205) which is in very bad condition. Water was leaking from the roof and the bathroom. There were rats in the room and it stank. No balcony in the room. When i called the owner and told him this, he was very rude to me and said you have 2 options either to stay here or to leave from here. When i informed the staff about the roof they said mam it is only showing on the roof but it is fine. We don't have any room available although their rooms are already vacated. Worst experience. Although that owner owns 3 or 4 properties in Varanasi, but he doesn't have basic etiquettes how to talk with people. I suggest to everyone please don't book a room in this hotel. You will find better places than this in nearby locations. They don't provide toiletries to us.

The location is good and there is just 10 minutes of walk to the baba vishwanath temple

Ventilation needs to be improved

Varanasi

Mice in the room, small streets unclean