Carter House Inns

Area

Location is ok, walking distance to most attractions. There is a lot of homeless in the area, and they hang out outside the hotel, not what you want to look at when you are eating. Had an issue with my breakfast on my last day, waited over an hour and no food arrived.

I was given $20 refund as a result of no breakfast. However when I looked at the bill this was a refund from gratuities, so in principle the staff lost $20 in tips that I had left in compensation for no breakfast which was a management issue. I am sure that this is illegal. Compensation is insulting for a 3 day stay having spent nearly $1000. Room service was very poor, not supervised the first day, beds never made, and dirty dishes and utensils, not cleared away. Towels were grubby looking, and the windows in the hotel haven't been cleaned in a long time. Mind you Im not sure it would improve the view of the car park that I had. Make sure where exactly you are staying as almost all the rooms let out are not in the building that features prominently in the booking site.

Slightly grubby rooms with upholstery and Venetian blinds needing cleaning. Our bed wasn’t made or dishes from the night before cleaned away Charming staff though and good food

Front desk was great ! Made us immediately feel welcome.

I wish the windows could have been cleaner.

It was clean and comfortable and welcoming to our two Labradors. All the people that worked there was super friendly. The sheets were amazing. What a nice place to land while being on the road for a long while.