Hotel Casa Palopo

Every detail of the hotel was amazing. The food, service, location, and views were amazing. All of the staff was so sweet and polite. Whenever I come back to Guatemala I will certainly book at this hotel.

Location

Construction going on next door which woke us up at 6am to 6 pm

Desayuno, la vista, las instalaciones como la piscina, la villa, en general todo el hotel

Creo que para el nivel esperado del hotel el mantenimiento de algunos muebles necesita ser más ciudado. En nuestra habitación había una silla con el mimbre roto y la tapicería de la silla sucia, las cortinas te tenían argollas rotas, en fin, son detalles pequeños fáciles de ciudad.

The location of the hotel is fantastic with the view of the lake.

For a hotel at this price point, the service and overall experience fell noticeably short of expectations. The property promotes thoughtful touches like morning and evening “rejuvenation drinks,” yet this was only offered on the first day and never followed through during the remainder of our stay. Small inconsistencies like this detract from what should feel like a meticulously curated experience. We arrived from an overnight volcano hike, and understandably had muddied body and clothes and used a face towel to clean up. Being charged a $30 fee for a soiled towel felt excessive and out of line with the level of hospitality one expects from a luxury hotel. Having traveled extensively across 38 countries, this was a first for me —and not in a good way. The included breakfast was also underwhelming. Offering only a basic continental selection (fruit and beverages) seems disproportionate to the nightly rate, where a more substantial and elevated breakfast experience should be standard. Lastly, while the on-site helipad is initially a novelty, it quickly becomes a nuisance. Frequent helicopter arrivals and departures disrupted the peaceful, tranquil atmosphere we were seeking. Overall, while the setting has potential, the service, attention to detail, and guest experience do not currently justify the premium price.

The service was amazing! The pools are beautiful. I loved the pillow menu and daily cacao

The property is basically a town of its own. 20 minutes from pana & the bed wasn’t comfortable

Wunderschöne Lage, etwas erhöht über dem See. Tolle Aussicht! Sehr gutes Essen. Spitzen Personal, sehr freundlich und hilfsbereit. Zwei Restaurants - eines davon direkt am See, Fine Dining, mit einem Hoteleigenen Aufzug zu erreichen.

Everything. The location, facilities and staff were superb. The interior decor was quirky but brilliant.

For us there was nothing we didn’t like, but be warned there are a lot of steps if you want to use the infinity pool.

Tout etait parfait . J’ai adoré le personnel la chambre était top et j’ai apprécié le méditation kit , le paint kit et les ritual du matin et soir ! Le kayak le matin était top je reviendrais for sure !

Rien