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5.8 / 10 Guest Rating

Hotel El Castillo

carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, MOR, 62300, Cuernavaca, MX

Hotel El Castillo - main view

About the Property

Indoor Pool and Complimentary Wi-Fi
Relax by taking a dip in our refreshing indoor pool or stay connected with complimentary wireless internet access throughout the property.

Convenient Amenities and Services
Enjoy the convenience of a 24-hour front desk, laundry facilities, and free self parking during your stay. Our attentive staff is always available to assist you.

Guestrooms with Modern Comforts
Experience comfort in our 17 guestrooms equipped with flat-screen televisions, rainfall showerheads, and complimentary bottled water. Housekeeping is provided on request to ensure a pleasant stay.

Enjoy a relaxing stay at Hotel El Castillo in Cuernavaca, conveniently located near popular attractions. Book now to experience our exceptional amenities and services.

Facilities & Amenities

Front entrance ramp
Free WiFi
24-hour front desk
Designated smoking area
Wheelchair accessible
Free self parking
Housekeeping on request
Garage
Handrails in stairways
Change of towels (on request)

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Pool access available from 9:30 AM to 9:00 PM.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

5.8
Good25 verified reviews
AI Summary

Guests highly rate the good service and frequently praise the .

Categories

Cleanliness3.1
Service8.6
Location6.9
Room Quality3.0
Amenities3.1
Value for Money8.0
Food and Beverage6.9
Overall Experience6.8

Select topics to read reviews

R
Ricardo
Verified booking
Standard Room
Stayed in Oct 11, 2024

"Exceptional"

10.0

Es limpio y agradable Siempre que vengo encuentro cucarachas pero al menos están muertas, se ve que fumigan bien De ahí en fuera un excelente lugar

Helpful?
E
Elizabeth
Verified booking
family
Standard Room
Stayed in Oct 10, 2024

"Good"

2.0

Muy mal

Helpful?
I
Isis Mireya
Verified booking
family
Standard Room
Stayed in Oct 3, 2024

"Excellent"

8.0

En lo general todo estuvo bien lo único malo es que no había agua caliente en la regadera ya que solo tienen un calentador solar pequeño y creo que es importante ponerlo en la descripción del hotel ya que si , está nublado pues no va a aber agua caliente también les falta poner más atención en la limpieza de las habitaciones..

Helpful?
I
Israel
Verified booking
partner
Standard Room
Stayed in Sep 9, 2024

"Exceptional"

10.0

Solo las almohadas un poco sucias pero no las cambiaron

Helpful?
A
Allan Gilberto
Verified booking
Standard Room
Stayed in Sep 1, 2024

"Good"

6.0

Aceptable a secas

Helpful?
R
Ricardo
Verified booking
family
Standard Room
Stayed in Aug 30, 2024

"Exceptional"

10.0

Excelente servicio del personal y el hotel es muy bonito Las habitaciones son muy amplias

Helpful?
S
SANDRA GABRIELA
Verified booking
Standard Room
Stayed in Aug 19, 2024

"Exceptional"

10.0

Muy buen lugar

Helpful?
R
Ricardo
Verified booking
Standard Room
Stayed in Aug 17, 2024

"Exceptional"

10.0

Bonita habitación

Helpful?
J
JOSE JESUS BRAY
Verified booking
Standard Room
Stayed in Aug 11, 2024

"Good"

2.0

Para empezar no tenían agendada mi reservación que el costo es de 481 , lle y esa mala noticia y me combraron750.00 porque dijo la encargada que si no se lo cobraban a ella y no me dieron factura ni agua había para tomar en el cuarto no hay aire acondicionado ni abanicomuy terrible

Helpful?
N
Nico
Verified booking
family
Standard Room
Stayed in Aug 4, 2024

"Excellent"

8.0

El lugar es muy tranquilo los alrededores son bonitos pero tuve resulta que me ofrecieron algo diferente a lo que me dieron y tuve que pagar Mas para que que me dieran un cuarto más y aun asiA1ljcll así uno así un granded grande{

Helpful?
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