Hotel Utsav Grand

Location

Breakfast option very limited. For hot water need to constantly call reception. Reception staff was rude. Room image was deceptive, showed big room but we were given small room with small bed.

location is nice and breakfast is good.

breakfast options can be improved

The room was decent. We booked 2 rooms, out of which one room was a little smaller than expected but they both are clean. Staff was helpful and warm. This place is not very far from the main ghats and temples therefore it was easy to commute as well. The hotel manager helped us with the tuk tuk also and they (Mr. Shibu and Mr. Sonu- tuk tuk drivers) were the kindest people i have met in Kashi. Overall experience was good.

Size of the room (104) could be better

In Banaras, where every place is crowded this hotel was a good option when compared to other stays.Staff was cooperative and kind.

Our room was on ground floor near the garden area. Cleanliness could be improved.

Location was good.

Food quality need improvement

As we arrived they told us they would not accept foreigners i.d. Just India i.d. And that wasn’t mentioned ANYWHERE on Booking and he didn’t write me this. We were told another hotel, as good, could take us for the same price, so we went looking and it did not at all looked like on the photos! That’s unacceptable!!!!!