Hilton Garden Inn Oakbrook Terrace

Location

Staff were borderline competent and not very polite

All the reception staff were great, the rooms we had over the holidays were all clean, smell free and very comfortable.

My only 2 complaints are 1) parking close to the hotel at a weekend ( specifically Saturday nights ) can be hard as the Carpark isn’t only used by the hotel. 2) traffic noise from the freeway can be loud at times, but none of the above caused us big issues.

Great location. Close to the mall and places to eat. Even though the hotel is close to the interstate, there was no traffic noise in the room.

Good location.

We were forced to pay an extra $83.00 to be able to check in. $75.00 for our small dog and $8.00 to be able to park in the surface lot right in front of the hotel. We previously had paid the full amount requested by booking.com of $143.55 for the room and $7.00 for the travel insurance. These amounts were charged by booking.com before the actual stay. We also were told that pets were allowed but were never told there would be an excessive fee for our small dog. Nor were we informed there would also be an additional parking fee. A side note: there was extremely low water pressure, too.

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Front desk when checked in so rude, was acting very unprofessional. same lady at desk 8 pm Saturday asked ow the parking lot was full and said I don't know nothing I can do .

Location and the staff. Very nice and friendly. Clean room and breakfast was awesome.

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