Posada Catama INN

El lugar y la llegada muy tranquila y céntrica.

Que no contaban con agua caliente, nos quedamos sin agua caliente a mitad del baño, solo nos dejaron una toalla y éramos 2 personas.

Breakfast was served early as I had an early train which was appreciative

Mold in the shower, floorboards were extremely creaky

We stayed here for 8 days, and really enjoyed it! The hosts are kind, and always available (including for early morning or evening tours). They helped us navigate around Cusco, and were patient with our limited Spanish! Location is superb - plenty of cafes, boutique clothes, pharmacies, restaurants and (my fav) health food store La Tortuguita nearby. Location up the hill from Plaza de Armas (but not too far for those suffering from altitude). Rooms are clean, with a private bathroom, desk and spaces to hang clothes. Breakfast is fresh orange juice, egg (or avocado for vegans), bread, coffee & tea. Minimarket downstairs for water, beers, shampoo, toothbrushes, ponchos. Also laundry service.

Very nice 3 star accommodation. Staff was very friendly and attentive to all of our demands. Walking distance to downtown and restaurants.

No amenities like a hair dryer. Breakfast was the same every day. Heater in our room was broken.

The property was clean and aesthetically pleasant in a good location.

The staff seemed the be uncomfortable about me and my husband staying in a matrimonial suite, I guess they are not used to gay couples.

uneven floors, had to be very careful when walking, very noisy floors when walking, first 2 days there was no hot water.

Hospitality

The hotel was at a really nice location in the neighbourhood of San Blas. The personnel was really kind and helpful. We were really happy given the (cheap) price of the hotel.

There were no windows in our room.

The location is great, although it's in a one-way street and often difficult to get by car from the main street. I had no problem walking everywhere from the hotel. A 15 min walk to the Plaza de Armas and a short walk to restaurants nearby in San Blas. The staff is polite.

My stay was unpleasant and I would not recommend this hotel. Here’s why: Airport Pick-Up: Despite confirming an airport pick-up, no one was waiting for me. After calling the hotel, I was told the driver had a sign with the wrong name. I received a brief apology from Marylu. Room Readiness: Upon arrival at 10:30 am, my room wasn't ready. I had to wait 20 minutes for another room. Hot Water Issues: The hot water in my room lasted only 5 minutes before turning cold. I had to stop my shower twice to call for help. Despite attempts to fix it, the problem persisted, leading to a room change. Breakfast Problems: I requested vegan options in my reservation, but Mr. Vicente was unaware of this. I had limited breakfast choices and was promised avocado (which I had on 2 occasions) but was told they forgot to buy more. Fruit and vegetables would have been nice to have. Cleanliness: My new room had hairs on the shower floor, a woman’s underwear on the floor, and a leaking toilet. The issues were fixed promptly but without apology. Cold Rooms: I had to request a heater because the room was too cold at night. This should be provided as a standard amenity. Loud Noises: It's an old hotel, you can hear everything. But the main issue was one night when another guest arrived late at night and there was no one to check him in. He rang the bell persistently until someone opened the door. He was clearly upset, yelling, and surprised that this happened. The only explanation they gave him was that they felt asleep. This woke me up at almost midnight. Despite all of these issues, I never received an apology or a way to rectify the situation. While the staff is polite, they seem unprepared to handle basic hotel needs, like providing a clean room and hot water. I picked this hotel because of the location and lower price, but it was definitely not worth it.

Lovely room and the view

Breakfast could be more substantial and the fact that my room wasn't even available on day 1 of my stay.