Eka Hotel Eldoret

Very clean and comfortable rooms.Delicious meals.Friendly staff

I called asking for them to check for me an item I think I forgot in my room and never got feedback

Bed and room very comfy. Well maintained

Since I checked out earlier than I was booked for I was supposed to checkout 17th Nov. But circumstances that was beyond my control forced me to leave Eldoret. And Eka hotel refuses to refund me. In a case like this, you could reason a bit different from your side . This is not a big sum of money for your company. Maybe show goodwill and good publicity. Will be good PR aswell Then maybe you could come to the conclusion that paying the refund is good publicity for the hotel. When another guest get caught up in same situation that's not due to their own doing, then I think there will come many good things your way , due to how you handle these situations in a human way. Please think it over and see if you reason in a human way and pay out the refund. 🙏 Sincerely Stephan Jack-Rosen

It was pleasant clean environment.

My wife had a welcome drink and threw up soon after.