Dream Hotel Bronx

Great

DO NOT BOOK THIS HOTEL ITS NOT SAFE ITS EXTREMELY DISGUSTING & ITS MOSTLY FOR LADIES OF THE NIGHT -When I arrived at the hotel, I was given a key to a room on the second floor. When I got there, someone was already inside. I went back to the front desk, and the agent gave me a different room, which smelled like cigarettes, humidity, and body odor. I returned again, and he said the first room was now available since he had moved the other guest and would clean it for me.At this point, I no longer felt safe or comfortable. I told him I didn’t want to stay there. I contacted Expedia, but they couldn’t reach the hotel their calls went straight to voicemail, while mine still rang, which made it clear the hotel blocked them. Despite the poor conditions, safety concerns, and the fact I was in town for a family death, I wasn’t given a refund. I had to book another hotel on my own. This place was completely unprofessional and unsafe.

Beautiful stay and comfortable.

Everything good the room was clean , the batroom looks clean good smell , but no microwave on the room just on the lobby , no vending machines ,no blowers in the bathroom , no water fount available to refill any water bottle :(

Bad maintenance a lot of suspicious activities

The location seemed suspect upon arrival a night since the area was secluded around that time and as I approached the block it seems like there wasn’t even a business there let alone a hotel it wasn’t until I pulled up directly in front of the place and saw the name on the door was I actually convinced it really was a hotel there. The style of the room inside was modern and spacious however the front door gives you a feeling like you’re about to walk into an apartment. They do not use electronic key cards but actual traditional keys you insert and turn along with a the old school “door viewer and chime.” It was a nostalgic feeling I had no complaints. Bathroom was clean. Also there is a strict no smoking policy there was a bit of a lingering residual of some type of smoke in the room. After alerting the staff he sprayed it down and apologized stating it was due to some event outside and the windows were left open however that didn’t make any sense. At night the attendant is all in one. Maintenance, customer service, cleaner you name it. But you’ll have to physically go to him if you need assistance. I tried calling from the phone and didn’t hear a dial tone. I went to check the wire and there wasn’t a trace of any wires in the room at all. I never seen a phone in a hotel just for show before I had to laugh. Other than that I would definitely return.

I was charged a second time at the hotel for the same booking. When I got to the floor I noticed it looked terrible, In room there was a strong smell of smoke which was unbearable. I went straight downstairs and told the clerk who went to go check it himself and then suggested that I should wait for them to get another room clean which I wasn't willing to do I went and book another Hotel. By the way there was no offer to give me a refund. Also I noticed later on that not only did I pay on the expedia app the hotel also charged my card for the same booking.

Si

This hotel frustrated me. The tv remotes were not working. Sheets looked stained with blood. I was not given the room I paid for. The front desk people were nice enough in attempting to fix the remote issues, but I had to bring people up to my room two different times so the issue could be fixed. When I arrived, an hour after I was expected to check in, I had to wait an additional twenty minutes because the cleaning lady had not yet arrived. So I had to wait in the car. The hotel has no parking, you have to park at a parking garage across the street. I thought the hotel would have free parking. I had asked for extra towels and was not given them. There was no toilet paper in my room, I had to ask for that as well. The bigger room they moved me into was nicer. But I still am annoyed that I was charged the same price for the smaller room, when the bigger room was what I paid for. All in all, it was ok.

The room, bathroom and bed where clean, but with overall smell of smoking (including in the elevator). There was no parking whatsoever and the receptionist could not offer any parking related information. The area around the hotel seemed very unsafe to leave a car parked overnight. The area around the hotel was filthy and extremely noisy throughout the night, to the extent of not being able to get any sleep. There was no minimal service in the aspect of coffee, nor was there anything safely available nearby. My experience with this hotel and its surrounding is uniquely negative.