Spark By Hilton Houston Hobby Airport

Love that there is NO carpet in the rooms.

Terrible customer service, my first room was not clean. I found garbage in both trash bin. The property is property but terrible house service and room service.

We walked to a great Mexican restaurant

Everything is good.

This hotel was great considering it was late at night, I had to find another place for my family and I to stay since our original hotel was infested with roaches.

Everything was great except for the smell. A strong odor that was a cross between mildew and cleaning solution. As soon as I walked into the entrance the smell hit me and it permeated throughout the building and in the room. It wasn’t a dealbreaker for me as I was happy with the cleanliness, friendly staff, amenities, etc. but just be aware if you are overly sensitive to smell. I’m not sure what the deal was.

Hotel was very clean and welcoming, felt very safe, room was clean, loved the no carpet. Very spacious, will definitely stay here again

I called to cancel and get a refund because on the way to the hotel we were in an accident and couldn't be there and was told that Expedia would have to refund and then Expedia told me that the hotel would have to authorize the refund and when Expedia reached out to the hotel directly they told us they couldn't refund as per thier policy. I called to speak to a manager and he never called me back. My wife was hospitalized and i told them i could prove it they still said no. I am very disappointed in Holton. I will not ever stay at an hotel associated with Hiton again. Please consider booking with them and stay elsewhere if possible.

Room size was good. Breakfast minimal, ok for a quick bite.

Poor customer service