Navegantes Townhouse by Olala Homes

Limpio y cómodo

Algo de olor a humedad.

location is great. very clean

Personal sehr gut und freundlich. Fragen werden schnell beantwortet.

Alles super

Unfortunately, when we arrived to the apartment we noticed on the second day that there was a lot of mold. It was cold and rainy so we could not open the windows and the mold was stinky. The mold covered the balcony by the room with the bunk beds where our children slept which made us worry about their health, as sleeping near mold is not great. On our third day there, we decided to leave before our reservation was over because there was too much mold. I messaged the management and sent them pictures, explaining that we are leaving due to mold and would like a refund for the remaining days. I will say that management was respectful and answered promptly and were apologetic. I do appreciate how they communicated with me. However, they said they would only give us back 200 euros instead on the 800 euros we requested for the remaining nights. The management said that we should not have left the moldy apartment so promptly. I think that we should not have had to deal with the mold at all, and that management should have made sure there was not any mold there before we arrived. Now that they know mold is a problem, hopefully they will insure it is not there before guests arrive. But for future guests, just know that if there is mold in the apartment they might not refund you, as they did not give us the full refund we feel we deserved.

The mold on the ceiling and walls

Very good location, the apartment was clean.

No real heating in the middle of december, 2 small extra heating units that we did not feel confortable to leave on during the night. Some electric outlets didn't work. No one to welcome us, ans no keys to access the apartment, only a code, which was stressful. Overall, we would not recommend it.

Aquecimento da casa muito fraco. Não haviam fichas eléctricas a funcionar no quarto principal.