pool villa Sanrriott Okinawa Motobu

ベットが寝心地よかった。プロジェクターも雰囲気良くて良かった。寒かったので外のジャグジーも良かったです

洗濯機がカビ臭くて、洗った服も全てカビ臭くなりました。クーラーからの水滴がソファなどに落ちてきました。天気が悪かったのもありますが、何か対策はないのでしょうか。換気扇や手の届かないところのホコリも気になりました

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The property was not adequately prepared for emergency situations such as a typhoon. During our stay, we experienced more than 48 hours without electricity, which meant no air conditioning, Wi-Fi, hot water, lighting, cooking facilities, refrigeration, or proper toilet flushing. Almost every essential appliance relied entirely on electricity, leaving guests with no alternatives once the power went out. What disappointed us most was the lack of contingency planning and guest support. No emergency drinking water, portable gas stove, or practical assistance was provided despite having elderly guests and young children in our group. Communication was also poor, as we were never informed beforehand about the possible severity of the typhoon and had to seek updates and advice ourselves. Even after the typhoon had passed and nearby houses and shops had regained electricity, the property remained without power for another night, forcing guests to continue enduring cold showers and darkness. Overall, we expected much better emergency preparedness, communication, and support for a property at this price point.

プール、カラオケが、ありとっても楽しいかったです

洗濯機が、良くなかったです

The pool and house were great.

Could’ve been just a little less expensive

部屋が広く最高

部屋に蜘蛛の巣がはってるたころがあった

Very spacious and modern

The washing machine (washer/dryer) had the WORST mold smell emitting off of it. Initially we could smell it but it wasn’t too bad but as soon as we washed load of laundry, the entire unit smelled of mold. We spent the rest of the time trying to air out the rooms by keeping all the windows and doors open, wearing masks to subdue the smell, keeping all the fans on including the stove top fan. We spent as little time as possible inside the unit which is a shame because it was beautiful and we wanted to use the pool. The staff was very attentive to the messages we sent and came in to wash the machine with full assurances that when they were done the smell was gone. When we came back home, there was little to no difference in the mold smell. The following day they were able to offer us a change of rooms. This fully solved the problem. We moved from unit 5 to 3 and there was no smell in unit 3. Unfortunately we moved there at 9 pm and were checking out the following day at 11am. The staff was helpful and replied in a reasonable amount of time. Also some weird things about the unit, the air conditioner pipes were setup above the couch and would drip water from condensation onto the couch.

Good amenities and clean.

TV was confusing but not too hard to figure out.