Mercure Chiang Mai

There was a wonderful supermarket just next door as well as a Japanese restaurant. I moved rooms to a deluxe room up on the fourth floor and that room got lots of light and had a nice view of the mountain. The bed was huge and very comfy.

There was a terrible smell on most of the floors which really was quite offputting. Swimming pool area lacked atmosphere. The swimming pool towels are really very tatty and need replacing. It seems there is a bar at the pool area but it’s not open. In general, the place just needs a renovation. I found that the staff didn’t speak good English and have encountered much better English in much cheaper and lower quality lodgings so far in Thailand I was upgraded to a suite but it was horrible, really old-fashioned and in need of renovation and very dark as it overlooked the pool where there was very little light. I felt the location was too far to walk to most things in the old town and I wouldn’t recommend the location if you want to spend time in the old town as there are plenty of better value options in the old town itself. There was a Starbucks downstairs but it really isn’t a proper Starbucks and the barista didn’t even know what decaf was. It’s basically a glorified coffee machine with a brand name stamp on it.

Pros: -Comfortable beds -Good location -Affordable rate - I couldn't hear road traffic Cons: -Outdated decor -Thin walls. You can here everything! -TV only has Thai channels -No key cards so have to manually lock room I needed a place to crash and relax for 2 days. So it served its purpose.

One of the worst Mercure Hotels we have stayed at. It is in urgent need to complete renovations. It is an old and tired looking hotel. The fittings are out of date, the wood on the doors is fraying, the walls have been painted over but in places the paint is peeling or bubbling. The hand basin in our room was cracked and someone tried to patch it up with some type of white filler. The grout between the tiles is falling off. The chairs in the room are not comfortable and the table is wobbly. Electrical power points are loose and would not hold a plug. The towels are old and certainly not crispy white but limp grey in colour and feel. The breakfast is one of the worst we have had. The dishes in the Bain Marie are cold and the selection of foods is appalling. Most of the dishes contain pork not catering to people who do not eat pork. The vegetarian section is a joke. There is no cheese in sight and the “fruit juices” are not real fruit juice. The salad buffet is just lettuce and onion. The so called natural yoghurt is sweetened and not natural. In modern times, most hotels have a fitness centre but not here. Overall a poor experience at an Accor property claiming to be a 4 Star hotel.

After cleaning the room, the staff knew we were drinking a lot of water. She left 4 drinking bottles for us. Without asking ....

I thought the breakfast was really good. The food tasted very good and there was plenty to choose from. For location, it was very close to the city center and easy to get around on a TukTuk. My girlfriend and I walked to and from the city center to go to the night market, coffee shops and restaurants. The city center was only around 500m away.

All was good. I was very happy with our stay at The Mercure.